Duty Manager
Duty Manager
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a detailoriented and customerfocused Duty Manager to join our team in Mysuru India. As a Duty Manager you will play a crucial role in ensuring smooth daily operations and maintaining high standards of guest satisfaction in our hotel.
- Oversee daily operations and coordinate activities across various departments to ensure efficient service delivery
- Conduct daily briefings and ensure effective communication of important information to team members
- Manage and supervise staff to maintain the highest quality of service and adherence to department standards
- Analyze and optimize workflows at the Front Desk to improve efficiency and guest experience
- Review rate variance reports and manage room revenue control including approving discounts and rebates
- Handle guest inquiries complaints and special requests promptly and professionally
- Coordinate with other departments to address operational issues and enhance overall guest satisfaction
- Conduct regular inspections of front and back of house areas to maintain cleanliness and orderliness
- Ensure proper documentation of all guestrelated issues and maintain accurate records
- Manage full house situations and oversee arrangements for overbookings and relocations
- Monitor guest credit and resolve any billing discrepancies
- Implement and enforce health and safety regulations in compliance with industry standards
Qualifications :
- Bachelors degree in Hospitality Management or related field
- Proven experience in Front Office or management roles preferably in a luxury hotel setting
- Strong leadership and team management skills
- Excellent problemsolving abilities and decisionmaking skills
- Outstanding communication and interpersonal skills
- Proficiency in hotel management software particularly Opera
- Advanced knowledge of Microsoft Office suite including Excel Word and PowerPoint
- Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
- Analytical mindset with the capability to use data insights for decisionmaking
- Flexibility to adapt to a dynamic fastpaced environment
- Thorough knowledge of hospitality industry standards and best practices
- Experience in handling guest complaints and resolving issues effectively
- Familiarity with health and safety regulations in the hospitality sector
- Ability to work flexible hours including nights weekends and holidays as required
- Excellent multitasking abilities and crisis management skills
- Knowledge of revenue management principles and practices
- Customerfocused approach with a commitment to delivering exceptional guest experiences
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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