Process Associate French Language C2 Proficiency Chennai
Process Associate French Language C2 Proficiency Chennai
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Roles & Responsibilities : Join a team that provides Level 1 and 2 Helpdesk support (Voice/NonVoice) for BOSCH and its global customers.
The individual must possess basic skills / abilities to perform the essential functions.
Responsibilities: Provide Level 1 and Level 2 support for tools/applications and coordinate with stakeholders until closure
Obtain and evaluate all relevant data to handle complaints and enquiries
Monitor and Dispatch incidents/tickets to the right technical solution group
Efficiently resolve complaints to completion and achieve customer satisfaction
Complete call notes and reports as necessary and update them in the CRM
Report creation using MS office tools
Record details of comments enquiries complaints and actions taken
Manage administration communication and coordination with internal departments
Flexible and willing to work in shifts 24/7 helpdesk environment
Qualifications 1 Year 2 years of recent work experience in handling tickets and supporting any tools/applications
Exposure and understanding of ITIL concepts
Good working knowledge of MS Office tools
MS Excel Advanced
MS PowerPoint Advanced
English & French: Excellent verbal and written communication skill
Qualifications :
Educational qualification:
Any graduation degree
Experience :
12 years
Mandatory/requires Skills :
English & French: Excellent verbal and written communication skill
Preferred Skills :
Additional Information :
Job location would be Guindy Chennai
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
