Assistant Manager - Transactional Quality - Chennai - REF62337J
Assistant Manager - Transactional Quality - Chennai - REF62337J
Posted on :
01-05-2025
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1 Vacancy
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Job Description
- Have good knowledge in F&A world and experience of auditing R2R/ GL accounting Drive & conduct audit compliance robust root cause remediation plans ensuring adherence to contractually binding audit targets.
- Deliver sampling and stratification strategy based on Compliance checks Financial processes (volume & Value mix) Errors Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring & reporting.
- Facilitate Kaizen initiatives within the team.
- Accountable for customer complaint resolution process.
- Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook.
- Responsible for timely & accurate reporting updates and business insights.
- Foster a spirit of continuous learning & collaboration across teams career development coaching & mentoring.
Qualifications :
- Commerce Graduate.
- Preferrable GB certified
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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