Help Desk Technician
Help Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- You will employ the required number of hours of online time per day on the phones assisting clients.
- You will provide first and second level technical support to resolve client problems and act as the liaison throughout the problem resolution process between clients and subject matter experts responsible for escalated problems.
- You will receive client requests for company products services or other application assistance identify the source of the problem determine the appropriate course of action to resolve the problem using internal and external information sources and coaches the user through the resolution process.
- You will follow all departmental guidelines thoroughly documents and tracks all client reported issues using the current problem management application.
- You will provide afterhours on call support as scheduled or needed.
- You will provide limited second level technical support to peers in resolving more challenging problems.
- You will handle escalated issues assigned to them by the department Manager Supervisor or Lead including participation in conference calls with internal and external clients.
Qualifications :
- High School completed.
- 2 years of call center experience
- 1 year in the technical support area.
- PC Internet knowledge (internet explorer Firefox and Chrome) troubleshooting supporting by phone and email (FTP XML Json AD .
- Advanced English Language skills both verbal and written. 85 or above)
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25 Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
