Front Office Supervisor
Front Office Supervisor
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
The focus of this role is on the professional care of our hotel guests from a warm welcome at checkin to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests including checkin and checkout ensuring a smooth and efficient process
- Reviewing and processing bookings overbookings and options whilst maintaining optimal occupancy rates
- Invoicing including managing payments as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing noshows answering emails updating guest profiles)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
- Supervising and training front office staff to maintain high standards of customer service
- Handling guest complaints and resolving issues promptly and professionally
- Coordinating with housekeeping and maintenance departments to ensure room readiness and address any guest concerns
- Managing shift handovers to ensure smooth transitions and clear communication between teams
- Monitoring and analysing guest feedback to identify areas for improvement in front office operations
- Assisting in the development and implementation of front office policies and procedures
- Ensuring compliance with health and safety regulations as well as hotel security protocols
- Participating in regular team meetings and contributing to the continuous improvement of guest services
Qualifications :
Whether you are a hotel professional or changing careers you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have an excellent sense of quality and service as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English; proficiency in additional languages is highly advantageous
- Be a team player and willing to provide assistance across departments we achieve our results together
- Possess a minimum of 2 years experience in a front office or customer service role preferably in the hospitality industry
- Demonstrate strong leadership skills and the ability to motivate and manage a team effectively
- Have excellent problemsolving abilities and remain calm under pressure
- Be proficient in hotel management software and booking systems
- Possess strong numerical skills for handling financial transactions and reports
- Demonstrate flexibility in working hours including evenings weekends and holidays as required
- Hold a relevant qualification in Hospitality Management or a related field (desirable)
- Showcase a commitment to continuous professional development and staying updated with industry trends
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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