NOC Monitoring Engineer-Infrastructure Management
NOC Monitoring Engineer-Infrastructure Management
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Salary Not Disclosed
1 Vacancy
Job Description
Project Description:
Experience in Service Desk Management and Voice Support with strong communication skills
Monitor the events or alerts on monitoring tools perform initial investigation and raise with the Support team.
Requirements:
Excellent customer service skills with a high level of focus on quality
First Point of Contact: Serve as the initial point of contact for endusers seeking technical assistance via phone email or inperson.
Monitor IT infrastructure and applications using tools like CTLM Centreon Zabbix and ITSM platforms (ServiceNow SMAX).
Handle incidents alerts and requests via ticketing tools providing firstline fixes or escalating to L2/L3 as needed.
Log and document incidents generate reports and track recurring issues to identify trends and potential problems.
Maintain ITILcompliant procedures and update service documents SOPs and KB articles.
Develop dashboards for uptime availability and utilization metrics for infrastructure and applications.
Collaborate with the monitoring team manage shifts and provide training and documentation support.
Maintain and Update Service Documents and SOP.
Responsible for identifying potential problems and/or trends of repetitive Incidents
Preferred experience in cloud environments (OCI Azure) and certifications relevant to IT operations and monitoring.
Mandatory Skills:
Good knowledge on Service Desk with written and oral communication skills.
Proficiency in Operating Systems Active Directory VPN ServiceNow and ITIL practices.
Experience with monitoring tools like Zabbix SolarWinds Centreon CTLM and Nagios.
Expertise in Excel reporting PowerPoint and SOP documentation.
Ability to handle incidents escalate issues and ensure endtoend resolution.
Willingness to work in a 24x7x365 environment.
Preferred Skill
Experience in IBM Mainframe
Total Experience Expected: 0102 years
Qualifications :
Minimum graduate in any stream.
Additional Information :
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
