Applications Support Analyst
Applications Support Analyst
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Monthly Salary
76000 - 97000
Vacancy
1 Vacancy
Posted on :
30-04-2025
Job Description
Proactively troubleshoot and close incidents and requests in line with customer expectations and contracted SLAs Maintain information technology industry expertise and currency of vendor certifications
Innovate and share ideas on process improvement across all facets of the business unit to enhance workflow efficiencies
Collaborate with Vendor Partners to ensure support mechanisms are in place to achieve timely triage and resolution of issues for applications within required SLA s.
Ensure application lifecycles are managed in accordance with best practice standards and guidelines. Perform regular reviews of software solutions including Microsoft 365 services Citrix Dell Fortinet and Infoblox to ensure business needs are met.
Identify valueadd opportunities across the application portfolio such as new application features deployment options and ways of working ensuring value from existing solutions is delivered.
Assist to apply security awareness across all application portfolios.
Maintain up to date and accurate records of work performed (i.e. timesheets meeting minutes status reports) using tools and standards and within the required customer format
Innovate and share ideas on process improvement across all facets of the business unit to enhance workflow efficiencies
Collaborate with Vendor Partners to ensure support mechanisms are in place to achieve timely triage and resolution of issues for applications within required SLA s.
Ensure application lifecycles are managed in accordance with best practice standards and guidelines. Perform regular reviews of software solutions including Microsoft 365 services Citrix Dell Fortinet and Infoblox to ensure business needs are met.
Identify valueadd opportunities across the application portfolio such as new application features deployment options and ways of working ensuring value from existing solutions is delivered.
Assist to apply security awareness across all application portfolios.
Maintain up to date and accurate records of work performed (i.e. timesheets meeting minutes status reports) using tools and standards and within the required customer format
Additional Responsibilities
a. Uphold and adhere to Data#3s core values guidelines policies and procedures
b. Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
c. You are required to perform your duties safely without risk to your own health and safety or the health and safety of others
d. You are required to be flexible to work in additional roles or capacities or take on additional or varied duties as may be assigned to you that you are skilled and capable of performing. Data#3 may alter your position position description position title location and responsibilities in accordance with changing business needs and priorities.
As part of your position in addition to (c) above you:
may be required to perform your duties offsite including at customer vendor/partner and supplier sites which require as a condition of entry you to hold a National Police Certificate;
may be responsible for accessing internal and third party computer systems containing highly sensitive confidential corporate and personal information;
may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity.
AAccordingly the satisfactory completion of a National Police Certificate is an inherent requirement of your position.
Key Experience Skills & Abilities
Experience
Minimum 3 years working within a similar role
Experience working within a technical customer service focused role
Advanced knowledge of Microsoft Citrix (or other Remote Access technologies) Cloudflare. Experience with Software such as Service & cloud technologies within MS Azure
Demonstrated experience working with Windows System and domain administration
SQL Database configuration and administration capabilities
Foundational understanding of networking technologies and concepts preferably for: Infoblox Fortinet and Cisco Knowledge of ITSM tools and ServiceNow (high desirable)
Experience working within an Agile environment
Experience working with cross functional teams
Skills
Highly developed written and oral communication with internal and external stakeholders at all organisational levels Highly developed interpersonal skills
Highly developed organisational skills
Highly developed troubleshooting incident management and problem resolution skills
Highly developed analytical and critical thinking skills
Ability
Ability to manage conflicting priorities while maintain a high level of attention to detail
Ability to work collaboratively and effectively individually and within a team environments fostering synergy and achieving collective goals.
Ability to effectively identify issues explore innovative solutions and make wellreasoned decisions. Ability to effectively present to groups and individuals
Key Qualifications Certifications & Training
Qualifications
Bachelor s degree in Computer Science Information Technology or a related field (or equivalent experience) ITIL Foundation Certification (for understanding IT service management).
Microsoft Azure: Fundamentals (AZ900 Administrator Associate (AZ104 (desirable)
Experience
Minimum 3 years working within a similar role
Experience working within a technical customer service focused role
Advanced knowledge of Microsoft Citrix (or other Remote Access technologies) Cloudflare. Experience with Software such as Service & cloud technologies within MS Azure
Demonstrated experience working with Windows System and domain administration
SQL Database configuration and administration capabilities
Foundational understanding of networking technologies and concepts preferably for: Infoblox Fortinet and Cisco Knowledge of ITSM tools and ServiceNow (high desirable)
Experience working within an Agile environment
Experience working with cross functional teams
Skills
Highly developed written and oral communication with internal and external stakeholders at all organisational levels Highly developed interpersonal skills
Highly developed organisational skills
Highly developed troubleshooting incident management and problem resolution skills
Highly developed analytical and critical thinking skills
Ability
Ability to manage conflicting priorities while maintain a high level of attention to detail
Ability to work collaboratively and effectively individually and within a team environments fostering synergy and achieving collective goals.
Ability to effectively identify issues explore innovative solutions and make wellreasoned decisions. Ability to effectively present to groups and individuals
Key Qualifications Certifications & Training
Qualifications
Bachelor s degree in Computer Science Information Technology or a related field (or equivalent experience) ITIL Foundation Certification (for understanding IT service management).
Microsoft Azure: Fundamentals (AZ900 Administrator Associate (AZ104 (desirable)
Proactively troubleshoot and close incidents and requests in line with customer expectations and contracted SLAs Maintain information technology industry expertise and currency of vendor certifications Innovate and share ideas on process improvement across all facets of the business unit to enhance workflow efficiencies Collaborate with Vendor Partners to ensure support mechanisms are in place to achieve timely triage and resolution of issues for applications, within required SLA s. Ensure application lifecycles are managed in accordance with best practice standards and guidelines. Perform regular reviews of software solutions, including Microsoft 365 services, Citrix, Dell, Fortinet and Infoblox to ensure business needs are met. Identify value-add opportunities across the application portfolio such as new application features, deployment options and ways of working, ensuring value from existing solutions is delivered. Assist to apply security awareness across all application portfolios. Maintain up to date and accurate records of work performed (i.e. timesheets, meeting minutes, status reports) using tools and standards and within the required customer format Job Requirements: Minimum 3 years working within a similar role Experience working within a technical customer service focused role Advanced knowledge of Microsoft, Citrix (or other Remote Access technologies), Cloudflare. Experience with Software such as Service & cloud technologies within MS Azure Demonstrated experience working with Windows System and domain administration SQL Database configuration and administration capabilities Foundational understanding of networking technologies and concepts, preferably for: Infoblox, Fortinet, and Cisco Knowledge of ITSM tools and ServiceNow (high desirable) Experience working within an Agile environment Experience working with cross functional teams
Employment Type
Full Time
Key Skills
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