Associate Microsoft Cloud Systems Engineer
Associate Microsoft Cloud Systems Engineer
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76000 - 97000
1 Vacancy
Job Description
- Apply technical knowledge to proactively analyse customer Microsoft Cloud environments identify areas for improvement (performance monitoring capacity management event and security monitoring) and make recommendations to enhance Cloud operations
- Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure M365 and D365
- Work with peers presales and sales to identify opportunities for Data#3 to offer additional value to customers.
- Assess and evaluate risk and understand the implications of new technologies.
General Responsibilities
- General responsibilities are the typical daytoday tasks for the role.
- Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant clear complete and logical
- Liaise with peers performing incident analysis and problem resolution management to support the delivery of services to meet required KPIs defining and recommending solutions where no precedent solution is available.
- Proven experience in the provision of technical services to clients.
- Ability to apply technology to contribute to the overall goals of the organisation
Integrity in dealing with personnel customer and supplier issues
Demonstrated work history of ethical business practice
Demonstrated experience in dealing with customers at all organisational levels
Additional Responsibilities
a. Uphold and adhere to Data#3s core values guidelines policies and procedures
b. Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
c. You are required to perform your duties safely without risk to your own health and safety or the health and safety of others
d. You are required to be flexible to work in additional roles or capacities or take on additional or varied duties as may be assigned to you that you are skilled and capable of performing. Data#3 may alter your position position description position title location and responsibilities in accordance with changing business needs and priorities.
As part of your position in addition to (c) above you:
may be required to perform your duties offsite including at customer vendor/partner and supplier sites which require as a condition of entry you to hold a National Police Certificate;
may be responsible for accessing internal and third party computer systems containing highly sensitive confidential corporate and personal information;
may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity.
Accordingly the satisfactory completion of a National Police Certificate is an inherent requirement of your position.
Key Experience Skills & Abilities
Experience
Industry Experience 2 years experience in IT outsourcing environment with a focus on Microsoft technologies
Familiar with Microsoft Premier Support escalations
Microsoft Cloud Products support experiences desired M365 Azure
Good Customer Services Experiences
Qualifications
Relevant tertiary education highly desirable (degree in IT discipline preferred)
Certifications
Relevant Microsoft Cloud products certifications highly desirable
Proactively troubleshoot and close incidents and requests in line with customer expectations and contracted SLAs Maintain information technology industry expertise and currency of vendor certifications Innovate and share ideas on process improvement across all facets of the business unit to enhance workflow efficiencies Collaborate with Vendor Partners to ensure support mechanisms are in place to achieve timely triage and resolution of issues for applications, within required SLA s. Ensure application lifecycles are managed in accordance with best practice standards and guidelines. Perform regular reviews of software solutions, including Microsoft 365 services, Citrix, Dell, Fortinet and Infoblox to ensure business needs are met. Identify value-add opportunities across the application portfolio such as new application features, deployment options and ways of working, ensuring value from existing solutions is delivered. Assist to apply security awareness across all application portfolios. Maintain up to date and accurate records of work performed (i.e. timesheets, meeting minutes, status reports) using tools and standards and within the required customer format Job Requirements: Minimum 3 years working within a similar role Experience working within a technical customer service focused role Advanced knowledge of Microsoft, Citrix (or other Remote Access technologies), Cloudflare. Experience with Software such as Service & cloud technologies within MS Azure Demonstrated experience working with Windows System and domain administration SQL Database configuration and administration capabilities Foundational understanding of networking technologies and concepts, preferably for: Infoblox, Fortinet, and Cisco Knowledge of ITSM tools and ServiceNow (high desirable) Experience working within an Agile environment Experience working with cross functional teams
Employment Type
Full Time
