Global Field Service Manager B2B Kuiper Global Operations

Project Kuiper is an initiative to increase global broadband access through a constellation of 3236 satellites in low Earth orbit (LEO). Its mission is to bring fast affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast affordable broadband to a wide range of customers including consumers businesses government agencies and other organizations operating in places without reliable connectivity.

Project Kuiper is seeking an innovative strategicminded leader to establish new partnerships with Field Service Providers who will fulfill professional installation and service opportunities for B2B channels. This leader will develop and manage key partnerships with both existing and new partners.


Key job responsibilities
We are looking for someone that has a combination of operations technical contract development cross functional leadership and program management experience. The ideal candidate is a selfstarter who is comfortable building and launching a new service that leverages thirdparty relationships. In this role you will work with a range of technical and nontechnical teams to build field service technology assess partner operating capabilities own the endtoend field contract lifecycle and launch a new customer facing service. The scope of this role focuses on delivering against key business goals while also innovating and finding efficiencies through the development and management of a multiyear field service strategy and roadmap.

Export Control Requirement:
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life
Collaborate with Product Engineering and Business leaders across Amazon to define requirements and ensure successful of contracts that support service launch.
Lead complex multistakeholder negotiations for strategic service agreements performance management policies and codevelopment initiatives with thirdparty partners.
Prepare and present business reviews to senior executives on partnership progress strategic opportunities and potential risks related to the field service program.
Drive Think Big strategies to identify opportunities to integrate field management systems contract design supplier management policies and business objectives into cohesive operating models.
Own the development and of beta testing programs for new field service technologies and processes.
Analyze performance metrics and feedback to continuously improve the endtoend field service experience and achieve key business goals.
Develop and manage a multiyear field service strategy and roadmap balancing innovation with operational efficiency.


5 years of developing negotiating and executing business agreements experience
3 years of professional or military experience
Bachelors degree
Experience developing strategies that influence leadership decisions at the organizational level
Experience managing programs across cross functional teams building processes and coordinating release schedules

Experience interpreting data and making business recommendations
Experience identifying negotiating and executing complex legal agreements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133200/year in our lowest geographic market up to $220200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.