End User Support Specialist
End User Support Specialist
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Job Description
Our client a leading global investment bank is seeking an End User Support Specialist to join their team.
Responsibilities:
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Serve as the primary point of contact for VIP users delivering hightouch highquality technical support.
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Respond swiftly and effectively to VIP user issues minimizing workflow disruptions.
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Install configure and troubleshoot desktop systems peripherals and software applications.
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Manage video conferencing systems and provide support for offsite presentations.
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Work closely with the IT Help Desk and other technical teams to escalate and resolve complex issues.
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Support IT asset management by maintaining accurate inventory records.
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Ensure adherence to IT security policies and procedures.
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Stay informed on the latest technologies and recommend solutions to enhance the enduser experience.
Requirements:
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Bachelors degree in Information Technology or a related field or equivalent professional experience.
3 years of experience in desktop support ideally within financial services or investment banking.
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Strong technical expertise with Windows and Mac OS Microsoft Office 365 and basic networking.
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Excellent troubleshooting skills with a proactive approach to problemsolving.
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Familiarity with ITIL service desk processes.
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Outstanding customer service and communication skills.
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Fluency in Mandarin Cantonese and English to support bilingual users.
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Ability to work independently and collaboratively in a fastpaced highpressure environment.
Employment Type
Full Time
