Access Management Call Center Agent
Access Management Call Center Agent
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$ 17 - 22
1 Vacancy
Job Description
Overview
In the Access Management Agent role you will provide an exceptional and memorable first impression for incoming patients by accurately following ATIs established intake also create and document patient accounts in a precise and efficient manner work effectively with internal business partners and ensure all follow up work is deliver nothing but the highest level of customer service.
This is a remote call center position. We are seeking candidates with experience working in a call center/contact center.
Work Schedule Hours:
As a nationwide contact centerwe are seeking candidates with open availability for work hours between 6:00am and 10:00pm. Work schedules may change according to business need.
We offer an impressive range of benefits programs and perks including:
- Health dental and vision insurance options.
- Robust PTO program
- Paid Holidays
- Be Well days to care for the health and wellbeing of you and your family members.
- 401k with company match.
Responsibilities
- Schedule patient appointments for physical therapy needs for each referral adhering to all required steps in established referral intake workflows and supporting all work queues within SLAs. Accurate entry of all information into all system. Complete all follow up work with both prospective patients and internal/external business partners.
- Maintain strict confidentiality with patient information.
- Support patients by sharing important and relevant information with callers that promotes options and resources. Understand and exercise the use of internal management escalation processes to resolve any barriers to scheduling referrals patient or callers concerns.
- Collaborate with other departments and clinics to ensure patients needs are met.
- Build relationships with external business partners that include physicians attorneys nurses case managers and other healthcare groups.
- Engage and productively participate in team meetings huddles and training.
Qualifications
Minimum Education
Required:
- High School Diploma or equivalent
Minimum Experience
Preferred:
- 1 year in a customer service environment with some knowledge of the healthcare industry.
- 1 year of working in an office environment
Knowledge Skills and Abilities
- Excellent inbound and outbound telephone rapport building skills assessing the needs of prospective new patients and communicating the value of ATI Physical Therapy services.
- Superior communication skills both written and verbal.
- Composure professionalism friendliness and empathy in all interactions with callers and team members.
- Strong attention to detail superior customer service skills and ability to multitask with strong computer skills are necessary with effective critical thinking.
- Ability to work in a fastpaced and rapidly changing environment.
Virtual Employee
Salary Range
Location/Org Data : Dept Number
Required Experience:
Unclear Seniority
Employment Type
Full-Time
