Customer Experience Lead
Customer Experience Lead
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Job Description
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticalsincluding retail industrial and logistics healthcare education manufacturing and moremaintain clean efficient and welcoming spaces that support their operations. As we continue to grow were looking for team members who are dedicated reliable and ready to contribute to a culture built on respect opportunity and pride in service.
What are you waiting for APPLY TODAY and join the KBS Crew!
Job Overview
Salary Range: $1820/hour
This position is a fulltime remote opportunity.
Position Summary
You will be responsible for daytoday operations data integrity and communication.
As a Customer Experience Lead the following duties and responsibilities will be a part of this opportunity but are not limited to them:
- Assist customer service call team members daily in responding to customer and vendor inquiries.
- Obtain and evaluate all relevant information to effectively address customer inquiries comments or complaints.
- Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
- Maintain detailed records of written and verbal communication.
- Provide detailed and accurate information for quarterly business reviews executives and customers.
- Identify record and track unresolved complaints direct outstanding issues to the appropriate resources for resolutions.
Requirements for our Customer Experience Lead:
- 3 years experience in customer service/ administrative role
- Proficient knowledge of Excel formulas filtering sorting VLOOKUP
Whats In It for You
As a fulltime KBS employee 30 hours per week) you may qualify for benefits including medical dental vision prescription and more!
- Paid Holidays
- Paid Time off
- Sick Time
- Life Insurance
- Short Term Disability Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G. Accident)
- 401k plan with a match or Nonqualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program discounts on travel gyms cell phones restaurants auto apparel & electronics
KBS considers all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status or based on an individuals status in any group or class protected by applicable federal state or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Required Experience:
Manager
Employment Type
Full-Time
