Microsoft 365 Customer Success Manager Information Technology Executive 1
Microsoft 365 Customer Success Manager Information Technology Executive 1
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$ 86299 - 131208
1 Vacancy
Job Description
THE POSITION
Are you an innovative and ambitious professional who possesses exceptional leadership qualities and a strong background involving information technology (IT) TheEnterprise Technology Services Office (ETSO) is eager to welcome a motivated IT Executive 1 to serve as the Microsoft 365 Customer Success Manager (CSM) within the Architecture Engineering and Customer Service section. The Microsoft 365 CSM acts as a strategic liaison between Commonwealth agencies and the ETSO aligning Office 365 services with business objectives. Propel your career forward while providing valuable services to ensure success and efficiency!
DESCRIPTION OF WORK
As the Microsoft365 CSM you will be responsible for advocating for agency needs enhancing service delivery and promoting technology adoption to optimize business results. You will ensure effective integration of these services into the Commonwealths IT strategy while maximizing efficiency and value. Excellent networking skills are essential in order to foster collaborative relationships identify opportunities for innovation and ensure that technology solutions support enterprisewide strategic initiatives. Specific duties entailsupporting and educating stakeholders on standard and nonstandard service offerings tracking and managing response to incident and problem escalation and acting as a liaison between technical executive and customer teams with a focus on Microsoft 365. Showcase your creativityby providing recommendations for resolution to the problems affecting design and implementation of Microsoft 365 systems and services in a costeffective manner that meets agency delivery center and external customers expectations. Our ideal candidate will possess proficiency with Microsoft 365 workloads as well as experience working with Active Directory.
Interested in learning more Additional details regarding this position can be found in theposition description.
Work Schedule and Additional Information:
- Fulltime employment
- Work hours are 8:00 AM to 4:30 PM Monday Friday with a 60minute lunch.
- Telework:You may have the opportunity to work from home (telework) parttime up to 3 days per week. Telework schedule is subject to change based upon operational needs. In order to telework you must have a securely configured highspeed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework you will have the option to report to the headquarters office in Harrisburg.
- Salary:In some cases the starting salary may be nonnegotiable.
- You will receive further communication regarding this position via email. Check your email including spam/junk folders for these notices.
REQUIRED EXPERIENCE TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Six years of professional information technology experience and a bachelors degree; or
- Ten years of professional information technology experience; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must have at least 610 years of experience with Microsoft 365 workloads (e.g. Teams SharePoint Exchange OneDrive).
- You must have at least 36 years of Active Directory experience.
- You must be able to perform essential job functions.
Preferred Qualifications (not required):
- 13 years of experience with Okta.
Legal Requirements:
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
- Resumes cover letters and similar documents will not be reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e. relevant detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law 51 Pa. C.S. 7103 provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans go to and click the Veterans Preference tab or contact us at.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit develop and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race color religious creed ancestry union membership age gender sexual orientation gender identity or expression national origin AIDS or HIV status disability or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Required Experience:
Manager
Employment Type
Full-Time
