NAMER Telco Sales Ops Leader Telco Sales Operations

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (cloud computing) and is the leading platform for designing and developing applications for the cloud.

The AWS Telco organization was created to better serve our customers and to accelerate AWS adoption across the global telecom industry vertical including the Communication Service Providers (CSPs) and the ecosystem of telecomfocused technology suppliers (Industry SW Vendors: ISVs). Within this organization the Sales Strategy & Operations (SSO) team is responsible for supporting the Leadership Management and the field in achieving our organizational objectives delivering customer outcomes and driving continuous improvements in field productivity.

We are seeking for an experienced Sales Strategy and Operations Leader to partner with the Telecom SSO leader to define land and execute against our strategic priorities for the Telecommunications business in NAMER. This role is the COO of Sales responsible for everything from defining local market strategies and programs to the day to day of the business.

The ideal candidate earns trust through performance and relationship building thinks strategically and analytically about business challenges has experience in program management and has a deep analytic background to assist the AWS Telecom Sales teams in meeting their business objectives.

The candidate must be willing to roll up their sleeves be a selfstarter with a bias towards independent problem solving a passion for identifying and eliminating bottlenecks and has the foresight to anticipate business needs make tradeoffs and balance business dynamics despite constraints. The Telecom SSO lead will thrive in a fastpaced environment will be able to manage through ambiguity and complexity and constantly seek ways to invent and simplify business processes. Maturity strong judgment and the ability to influence are all essential to success in this role.

Key job responsibilities
Define team and individual goals and objectives to support the overarching organizational mission and strategy
Define the key sales support systems/processes required to meet the rapid growth of the business and achieve market development objectives
Own forecast and pipeline management. Create and manage the monthly cadenced business reporting for NAMER.
Lead strategic and annual planning activities for account teams
Support management of incentive compensation quota and headcount planning
Drive process improvement and change management lead and deliver training
Analyze data and trends to make informed recommendations to managers and drive change
Develop hightrust relationships and processes with sales support partner finance HR sales operations and other stakeholders to identify and address insight requirements.
Identify reporting issues gaps in processes and drive timely resolution.
Ensure consistent and efficient of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards processes and programs.
Prepare ad hoc analysis & participate and or lead projects as needed.
Invent new ways to define and measure business effectiveness and organizational productivity

A day in the life
This position will work primarily with sales and other stakeholders supporting the extended AWS Telecom Sales organization including Business Development Marketing Professional Services Enterprise Support Training and Certification and the Partner team. The individual must have the ability to communicate effectively across multiple technical and nontechnical business units as well as across other geographies.

About the team
About AWS
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AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.


The TELCO Sales Strategy and Operations team (SSO) has the goal to accelerate growth and productivity both within the TELCO IBU and the wider Telecommunications ecosystem by providing AWS with the knowledge mechanisms tools programs strategic leadership and resources to deliver customer outcomes and drive scale on our field teams.



Bachelors degree or equivalent
7 years of Microsoft Excel experience
Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
Experience defining refining and implementing sales processes procedures and policies or equivalent

Experience using Salesforce (or other CRM tool) or BI tools
Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120500/year in our lowest geographic market up to $199300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.