IT Helpdesk Analyst 1
IT Helpdesk Analyst 1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
Knowledge Services is seeking an IT Helpdesk Analyst for a 12month project (potential for extension) with the Secretary of State in Augusta ME.
- Hybrid work schedule working 100 onsite in Augusta ME
- Applicants must be current residents of Maine and local to the Augusta area
Responsibilities
IT Helpdesk Analyst Responsibilities:
Provides technical assistance support and advice to end users for hardware software and systems.
Provides handson technical assistance to business and technical users.
Investigates and resolves computer software and hardware problems of users.
Serves as a contact for level 1 support.
Serves as a contact for users having problems using computer software hardware and operating systems and escalates as necessary.
Determines whether problem is caused by hardware software or system.
Answers questions applying knowledge of computer software hardware systems and procedures.
Talks with technical and nontechnical coworkers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures using diagnostic software or by listening to and following instructions.
Experienced with a variety of calltracking software and systems.
Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.
Follow quality standards and displays strong customer service skills.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Qualifications
IT Helpdesk AnalystRequired Skills:
1 to 3 years of prior experience in an IT helpdesk or desktop support role
Experience with Windows OS
Must have strong written and verbal communication skills
We are an Equal Opportunity Employer. We do not discriminate on the basis of race religion color sex age national origin or disability.
INDIT
ISDPD
Required Experience:
IC
Employment Type
Temp
