IT Support Eng II
IT Support Eng II
Posted on :
01-05-2025
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1 Vacancy
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Job Description
Are you passionate about helping people solve IT problems Love being a part of an exciting and innovative environment Join Amazon Global IT Support! Were looking for people who strive to Work Hard. Have Fun. Make History.
IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely accurate and professional support. A successful IT Support Engineer II excels in a fastpaced team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software hardware and networking disciplines.
As an IT Support Engineer II you will use your technical knowledge and specialized skills to support build implement and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns data structures AWS technologies and distributed systems concepts.
Key job responsibilities
Responsibilities include but are not limited to
Troubleshoot difficult IT problems without SOPs
Plan and coordinate CMs and CM templates.
Collaborate with internal teams or vendors to execute projects.
Lead continuous improvement efforts.
Audit the quality of work performed and provide constructive feedback when necessary.
Automate manual tasks; create/improve small tools that help make team operations more efficient.
Be the first point of escalation.
Participate in hiring training and development of others.
High attention to detail and capable of managing multiple priorities simultaneously.
Oncall for highseverity issues outside standard hours.
Work with the team onsite in our corporate offices MondayFriday.
Ability to travel up to 30.
Bachelors degree in IT computer science or equivalent
4 years of Microsoft administration Linux administration or Cisco IOS (CLI) experience
4 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
4 years of Windows Server technologies: AD DFS Print Services SCCM experience
4 years of troubleshooting in a multiuser high availability environment experience
4 years of PC repair troubleshooting deployment and liquidation experience
3 years of IT client server and network service delivery experience
Excellent written and verbal communication skills
Experience driving IT projects to completion with little supervision
Experience supporting Windows Mac and/or Linux operating systems in a corporate setting
Experience supporting video conference and teleconference equipment
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Ability to manage high priority projects and explain complex IT concepts in simple terms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54700/year in our lowest geographic market up to $122200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely accurate and professional support. A successful IT Support Engineer II excels in a fastpaced team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software hardware and networking disciplines.
As an IT Support Engineer II you will use your technical knowledge and specialized skills to support build implement and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns data structures AWS technologies and distributed systems concepts.
Key job responsibilities
Responsibilities include but are not limited to
Troubleshoot difficult IT problems without SOPs
Plan and coordinate CMs and CM templates.
Collaborate with internal teams or vendors to execute projects.
Lead continuous improvement efforts.
Audit the quality of work performed and provide constructive feedback when necessary.
Automate manual tasks; create/improve small tools that help make team operations more efficient.
Be the first point of escalation.
Participate in hiring training and development of others.
High attention to detail and capable of managing multiple priorities simultaneously.
Oncall for highseverity issues outside standard hours.
Work with the team onsite in our corporate offices MondayFriday.
Ability to travel up to 30.
Bachelors degree in IT computer science or equivalent
4 years of Microsoft administration Linux administration or Cisco IOS (CLI) experience
4 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
4 years of Windows Server technologies: AD DFS Print Services SCCM experience
4 years of troubleshooting in a multiuser high availability environment experience
4 years of PC repair troubleshooting deployment and liquidation experience
3 years of IT client server and network service delivery experience
Excellent written and verbal communication skills
Experience driving IT projects to completion with little supervision
Experience supporting Windows Mac and/or Linux operating systems in a corporate setting
Experience supporting video conference and teleconference equipment
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Ability to manage high priority projects and explain complex IT concepts in simple terms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54700/year in our lowest geographic market up to $122200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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