Sr Product Manager Technical - External Services Global Connectivity and Network Availability

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Ever wonder what it takes to run the largest cloud network on the planet At AWS we are reinventing the way to operate hyper scale networks. This is made possible by services and systems that consume trillions of datapoints and measurements a day automatically identify issues and take automated action to mitigate or remediate the problem. An ecosystem of services manages configurations realtime state and incidents for millions of devices that compose the AWS network.

The AWS Global Connectivity & Network Availability team is looking for a Sr. Product Manager to develop and own our gotomarket (GTM) strategy and plan to drive customer adoption and revenue growth of the services built on the AWS Global Infrastructure. As an outboundfocused Product Manager youll ensure our customers make the most of our capabilities to solve their business challenges. To do so you will develop positioning messaging and gotomarket plans for key product areas and use cases targeting customers independent software vendors and system integration partners. You will be the endtoend owner of outbound campaigns that span channels (Web social media sales enablement and more) to put those plans into action measure results and communicate impact. With a focus on adoption and customer success youll collaborate with AWS marketing business development and field teams to develop materials that support the outbound strategy with a databacked understanding of customer success patterns. You will also be responsible for identifying and mitigating all friction points that come in the way of customer adoption and satisfaction with the service. This is a great opportunity to help our largest enterprise customers across all industries accelerate their adoption of AWS.

The ideal candidate will have a business and strategic background that enables them to deeply understand customer problems and challenges drive a customer engagement from start to finish and interact at both the executive level and with engineering leaders at our customers as well as sufficient technical background to work with both our engineering teams and with customers in building solutions with our services. The ideal candidate should also have a demonstrated ability to think strategically and analytically about business product and technical challenges with the ability to build and convey compelling value propositions and work crossorganizationally to build consensus within AWS and within customer organizations. Good business judgement ownership spiness team spirit and a work hard have fun make history attitude are must.


Key job responsibilities
Develop gotomarket plans for product areas and use cases within Global Connectivity & Network Availability (GCNA)
Analyze target market segments and design positioning and value propositions for each use case and focus area
Apply understanding of industry and competitive context to shape messaging about how our solutions address customer needs
Design and implement campaigns programs and events that drive adoption and customer success; measure and communicate results
Own and craft content for channels including Web social media and events to put gotomarket plans into action
Scale gotomarket efforts through internal enablement activities
Work effectively across AWS with groups such as sales business development product marketing and evangelism to achieve business goals
Work with engineering and feature product managers to reduce friction points that slow down or prevent customers from adopting GCNA services

About the team
Working at AWS the GCNA Team Meet Robert VP: AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

5 years of technical product management with internet business experience
5 years of experience in crafting technical product positioning messaging content and programs
Demonstrable ability to meet tight deadlines while managing multiple projects
Exceptional writing skills to create narratives presentations blogs white papers.
Ability to work effectively with crossorganizational teams in an international diverse and complex organization

BS/BA degree (Masters degree preferred) in Computer Science Information Systems or Business.
Broad technical breadth and depth including familiarity with networking data center technologies and public cloud
Demonstrated success in delivering high quality technology products/services in a scale up environment where priorities can shift rapidly
Experience in driving a high level of focus and excellence with a strong talented opinionated team
Experience driving a technical global product and team with end to end inbound and outbound product responsibilities
Sound business judgment proven ability to influence others and strong analytical thinking skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137000/year in our lowest geographic market up to $236800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.