IT Support Engineer Project Kuiper
IT Support Engineer Project Kuiper
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-05-2025
Job Description
Project Kuiper is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast reliable internet to customers and communities around the world and weve designed the system with the capacity flexibility and performance to serve a wide range of customers from individualhouseholds to schools hospitals businesses government agencies and other organizations operating in locations without reliable connectivity.
Due to the need to access certain federal controlled information you must be a U.S. citizen for consideration.
Kuiper Production Operations is looking for an experienced IT support engineer to join our team. This role will own IT support for Kuiper launch facilities. As an IT support engineer you will provide technical support for enduser network and production equipment.
Key job responsibilities
Apply troubleshooting methodologies and/or coding skills to resolve and root cause difficult IT support problems.
Define requirements and manage delivery of IT projects that involve multiple technical teams
Lead continuous improvement efforts
Audit the quality of technical work performed and provide constructive feedback when necessary
Automate manual tasks; create/improve small tools that help make team operations more efficient
Participate in hiring training and development of others
High attention to detail and capable of managing multiple priorities simultaneously
Oncall for highseverity issues outside standard hours
Drives engineering best practices (e.g. Operational Excellence Security Quality etc. and set standards.
Ability to travel international up to 30
A day in the life
You start the day with reviewing critical incidents that need to be prioritized. After addressing immediate concerns you will join the daily stand up and work on sprint tasks and support tickets. While participating on a rotating oncall schedule you will prepare and lead the team Operational Excellence meetings and represent IT support in the organization level operations meeting. Operational excellence and Customer obsession are core values of this role as we own providing best in class service to the critical launch operations team.
Bachelors degree in IT computer science or equivalent
Experience working with Windows and Linux Server technologies
Proficiency with one or more programming/scripting languages.
Experience working with Microsoft Office products and applications Linux Cisco IOS (CLI) experience
3 years of PC repair troubleshooting deployment and liquidation experience (i.e. Windows macOS Linux)
3 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
3 years of troubleshooting in a multiuser high availability environment experience
Experience supporting video conference and teleconference equipment
Experience driving IT projects to completion with little supervision
Ability to manage high priority projects and explain complex IT concepts in simple terms
Experience in manufacturing or industrial environments
Network Certification (CCNA) is preferred.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Due to the need to access certain federal controlled information you must be a U.S. citizen for consideration.
Kuiper Production Operations is looking for an experienced IT support engineer to join our team. This role will own IT support for Kuiper launch facilities. As an IT support engineer you will provide technical support for enduser network and production equipment.
Key job responsibilities
Apply troubleshooting methodologies and/or coding skills to resolve and root cause difficult IT support problems.
Define requirements and manage delivery of IT projects that involve multiple technical teams
Lead continuous improvement efforts
Audit the quality of technical work performed and provide constructive feedback when necessary
Automate manual tasks; create/improve small tools that help make team operations more efficient
Participate in hiring training and development of others
High attention to detail and capable of managing multiple priorities simultaneously
Oncall for highseverity issues outside standard hours
Drives engineering best practices (e.g. Operational Excellence Security Quality etc. and set standards.
Ability to travel international up to 30
A day in the life
You start the day with reviewing critical incidents that need to be prioritized. After addressing immediate concerns you will join the daily stand up and work on sprint tasks and support tickets. While participating on a rotating oncall schedule you will prepare and lead the team Operational Excellence meetings and represent IT support in the organization level operations meeting. Operational excellence and Customer obsession are core values of this role as we own providing best in class service to the critical launch operations team.
Bachelors degree in IT computer science or equivalent
Experience working with Windows and Linux Server technologies
Proficiency with one or more programming/scripting languages.
Experience working with Microsoft Office products and applications Linux Cisco IOS (CLI) experience
3 years of PC repair troubleshooting deployment and liquidation experience (i.e. Windows macOS Linux)
3 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
3 years of troubleshooting in a multiuser high availability environment experience
Experience supporting video conference and teleconference equipment
Experience driving IT projects to completion with little supervision
Ability to manage high priority projects and explain complex IT concepts in simple terms
Experience in manufacturing or industrial environments
Network Certification (CCNA) is preferred.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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