Customer Collections Representative
Customer Collections Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Park Nicollet is looking to hire a Customer Collection Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
The customer collections representative resolves selfpay accounts in a timely and thorough manner. The customer collections representative handles inbound and outbound calls in accordance with organizational policies and procedures as well as the Attorney General Agreement and Federal customer collections representative performs balance review to ensure accuracy in patient responsibility this may include following up with insurance companies and/or internal departments. The customer collections representative must resolve questions and perform tasks related to: obtaining payment over the telephone from patient/guarantor resolving patients balances by offering and accepting all appropriate payment arrangements updating incomplete or missing information on accounts to ensure that billing is correct provide accurate information and facilitate resolution to patients and third party inquiries offering Financial Assistance and/or directing patients to the appropriate Government Assistance Programs. When all collection efforts are exhausted referring account balances to the appropriate collection agency. Always representing the company in a professional and positive manner and following the Attorney General Agreement and Federal performance of these functions helps the organization achieve strong cash flow and maximize patients satisfaction.
Required Qualifications:
Education Experience or Equivalent Combination:
- Oneyear related work experience as a customer service/collections or revenue cycle professional.
Knowledge Skills and Abilities:
- Computer literate/typing skills.
- Excellent verbal and written communication skills including excellent phone etiquette.
- Proactive problem solver foster teamwork and trust be highly skilled in prioritizing and organizing.
- Strong communication and interpersonal skills including ability to professionally respond in situations involving conflict and emotion.
- Selfmotivation problem resolution including professionalism and composure is required.
- Proficiency in Electronic Medical Record preferred.
- Moderate proficiency with word processing spreadsheets and email is required.
- Working knowledge of typical office equipment is expected.
Preferred Qualifications:
Knowledge Skills and Abilities:
- Basic knowledge of accounting principles and accounts receivable systems also helpful.
- Medical terminology and procedural/diagnostic coding knowledge helpful.
- Understanding of the Fair Debt Collection Practices Attorney General Agreement Affordable Care Act and general familiarity with bankruptcy laws is preferred.
- Preference for experience with the Microsoft Suite (e.g. Word Excel Outlook).
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance dental insurance a retirement program time away from work insurance options tuition reimbursement an employee assistance program onsite clinic and much more!
Required Experience:
Unclear Seniority
Employment Type
Unclear
