Returns Specialist
Returns Specialist
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Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
SHOULD YOU ACCEPT THIS CHALLENGE...
We are looking for a Returns Specialist to manage the PickUp Request (PUR) process and ensure smooth of customer returns. This role requires strong experience with ERP systems (SAP NetSuite) and CRM platforms (SFDC) to track and coordinate returns efficiently. The ideal candidate has a keen eye for detail excellent communication skills and a strong understanding of return logistics and order management processes.
WHAT YOULL BE DOING
- Manage the PickUp Request (PUR) process ensuring timely and accurate of customer return requests.
- Coordinate with logistics partners customers and internal teams to schedule and track return shipments.
- Manage return packaging stock and shipments.
- Process return orders in SAP NetSuite and SFDC to ensure accurate documentation and reporting.
- Monitor and update return statuses ensuring alignment between ERP CRM and contract manufacturer (CM) operations.
- Troubleshoot and resolve issues related to return requests including incorrect shipments missing parts and customer inquiries.
- Maintain positive and professional communications both internally and externally to resolve return related issues.
- Foster a cooperative partnership with Sales Sales Operations Logistics and all dependent departments to support timely and accurate processing of returns.
- Ensure compliance with company policies and industry regulations regarding return handling.
- Identify process inefficiencies and recommend improvements to enhance return cycle time and accuracy.
- Generate and analyze reports on return trends root causes and operational performance.
- Manage Inventory accuracy across the systems of record.
- Maintain communication with 3rd party vendors and freight carriers.
WHAT YOULL NEED TO BRING TO THIS ROLE...
- 2 years order administration reverse logistics or sales operations or related business experience.
- Strong understanding of reverse logistics and customer return processes.
- Experience working with SAP NetSuite and Salesforce preferred.
- Experience working in Excel GSuit (Google Sheet Docs Slides) & Tableau
- Flexibility to execute adapt prioritize and multitask in a fastpaced environment at a high growth company.
- Adept at learning new technology.
- Excellent communication and problemsolving skills with attention to detail.
- Motivated to work with a global team as well as independently.
- Experience in the IT hardware or electronics industry.
- Knowledge of return compliance and international shipping regulations.
We are primarily an inoffice environment and therefore you will be expected to work from the Lehi UT office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
The hourly pay range is: $25.50 $38.90. Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events check out for more information.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
#LIONSITE
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
WHERE DIFFERENCES FUEL INNOVATION:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.
Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.
Required Experience:
Unclear Seniority
Employment Type
Full Time
