Supervisor Technical Support
Supervisor Technical Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TheSupervisor Technical Supportwill supervise product technical support professionals in the Divisions Product Support Specialist and Inside Technical Support team. This individual will also provide training and support to the Customer Experience departments in the proper application installation operation and service of the Divisions products. In addition to supervising Product Support professionals the Supervisor will be expected to help recruit and retain a technical support team to best provide product reliability and highest customer satisfaction.
This position will serve our Air Conditioning Division.This position will be based out of Fort Smith AR. This position can be fully remote within the states of AR OK MO and KS but must be based near a major US city per Rheems Remote Working Policy.
Responsibilities
- Supervise inside technical support regarding routine product installation and service issues via telephone fax and/or email and refer more complex issues to higher levels.
- Lead liaison between Research and Development Quality Manufacturing Sourcing and Replacement Parts Division and our District Technical Representative team.
- Supervise and practice best customer care through published standard labor allowance/claim administration warranty administration relationship damage control and effective public relations.
- Ensure monitoring notification and assistance of the Division on any product problems modifications and alterations so as to help improve the overall image and quality of the Divisions products
- Supervise maintenance of accurate records and preparation of detailed reports on any recommendation or design change recommended which improves product reliability.
- Establish a high standard for productivity quality and customer support as well as define guidelines.
- Develop annual goals for self and team aligning overall technical support strategy
- Continually evaluate staff effectiveness and performance.
- Perform other duties as required
Qualifications
- Associates degree in technical field
- 5 years direct HVAC or industry experience
- Experience supervising others
- Excellent verbal and written communication skills
- Computer literate
- Extensive experience with Microsoft Office Suite
- Ability to present information and respond to questions from groups managers clients and customers
- Recognize and implement process improvements
HOW TO STAND OUT:
- Bachelors Degree in related field
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Required Experience:
Manager
Employment Type
Full-Time
