Customer Service Representative PM
Customer Service Representative PM
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Job Description
Who We Are
Invitation Homes is a team of more than 1400 associates who come from all walks of life. We call different communities home but our shared values bind us together. Invitation Homes is a place where possibility lives.
The market teams include our Leasing Property Management and Rehab Turns & Maintenance professionals. Together our dedicated associates work hard to build excellent resident experiences while maintaining highquality homes and ensuring potential residents are presented with a rental property they cant refuse.
Your Role on the Team
As a Customer Service Representative Property Management at Invitation Homes you will provide outstanding high level customer service to residents in a fastpaced high volume environment. This CSRPM provides the organization a highly successful and efficient customer service environment with roles including but not limited to the following activities:
Assisting residents in person or over the phone in a wellmannered and professional way
Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
Completing resident welcome calls and emails to help ensure a seamless movein experience
Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
Reviewing and working through all action items on applicable task list
Your Experience Includes
High school or GED
Proven experience in Property Management administration or customer service
Intermediate proficiency in Microsoft Word Excel Outlook and Adobe experience using property management software is helpful
Professional verbal and written communication skills problemsolving skills and an ability to handle advanced calls with a calm demeanor
Why Us
We stand for flexibility opportunity and a home that people can make their own. Its as true for our associates as it is for our residents. Just like we help our residents live freer we liberate our associates careers too. Our associates know that goals matter potential is unlocked and careers thrive. Invitation Homes isnt just a workplace but a possibility place. We offer each new associate:
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual sick time volunteer time and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women Asian Alliance Black Collective Juntos Gen Next and Open Invitation.
Build a foundation here and apply today!
Salary Range
The salary range for this position is: $18.01 $31.21 plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individuals skills experience qualifications location and applicable employment laws.Compensation and Benefits
To attract and retain top talent were pleased to offer competitive compensation and benefits including:
Annual bonus program
Health dental vision and life insurance
Longterm and shortterm disability insurance
Generous paid time off plans include vacation accrual sick time standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre and PostCovid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other factor protected by applicable federal state or local law. If you have a disability or special need that requires accommodation please contact us at .
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
#LIKM1Required Experience:
Unclear Seniority
Employment Type
Full-Time
