Overnight Guest Service Agent Part Time - Hilton Orlando
Overnight Guest Service Agent Part Time - Hilton Orlando
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
This 1400 room property offers six dining outlets and seamlessly blends extensive leisure offerings with world class business amenities. The ideal candidate for this role would be outgoing have the ability to multitask in a highvolume environment and passion for hospitality!
Shift Pattern: Part Time candidates should be available to work flexibly between the hours of 10 pm and 7 am any day of the week/weekend/holidays as needed
Pay Rate:$19.18 per hour $1 differential for overnight potential for through upselling
What are the benefits of working for Hilton*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel
- Access to your pay when you need it through DailyPay
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount!
- Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents
- Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Flexible shifts and days off
- Comprehensive Health Insurance coverage for you and your family including Telemedicine and athome care via AmazonCare
- Mental health resources including free counseling through our Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- 401K plan and company match to help save for your retirement
*Available benefits may vary depending upon propertyspecific terms and conditions of employment
What will I be doing
As an Overnight Guest Service Agent you would be responsible for delivering exceptional guest service to include checking in and checking out guests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
Welcome checkin and orient arriving guests to the hotel
Checking out guests and processing payments onaccount
Respond to guest inquiries inperson emailand telephone in a timely friendly and efficient manner
Provide driving and/or walking directions to guests to local destinations
Ensure a high level of product knowledge of the hotel including but not limited to directions hours of outlet operation hotel services hotel events and local and community events and attractions
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Provide or obtain accurate information
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
Hospitality Were passionate about delivering exceptional guest experiences.
Integrity We do the right thing all the time.
Leadership Were leaders in our industry and in our communities.
Teamwork Were team players in everything we do.
Ownership Were the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Unclear Seniority
Employment Type
Part-Time
