Data Center Technical Operations Engineer AWS Data Center Engineering Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS Data Centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) team is the backbone of AWS supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS ensuring the standards for operational performance in the areas of safety security availability productivity capacity efficiency and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management a resultdriven individual with strong technical (electrical/mechanical) understanding and the drive and vision to take our data center engineering operations to the next level. The role will report to the DCEO Manager and be responsible for sustaining availability cost management risk assessment and mitigation review corrective and preventative maintenance of critical infrastructure and metric reporting.

Youll interface with a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switchgear generators UPS systems power distribution equipment chillers cooling towers computer room air handlers building monitoring systems fire systems etc.
Installation of new rack capacity and provisioning of power/cooling
Onsite management of contractors and vendors ensuring that all work performed is in accordance with established practices procedures & local legislation
Establish performance benchmarks conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance. Manage the facilitys assets
Generate change management requests & incident management tickets for all facility related events (mechanical electrical plumbing) and assist in the resolution of infrastructure engineering and services issues
Collaborate with data center IT managers and other business leaders to coordinate day to day operations projects manage capacity and optimize plant safety performance reliability sustainability and efficiency
Drive & implement projects to increase current facility capacity efficiency sustainability & reliability as well as assist in the design implementation commissioning and build out of new data center facilities.

Additional role requirements
This role may involve bending lifting stretching and reaching ascending and descending ladders stairs and gangways safely
This role has a rostered oncall requirement to provide 24x7 support. This may change based on the future needs of the business
Due to the location of our sites candidates should possess a valid drivers license and their own vehicle.

A day in the life
At todays largescale data centers you will be involved in:
Work schedule changes depending on specific site needs.
Assist in troubleshooting of facility and racklevel events within internal ServiceLevel Agreements (SLA)
Perform rack installs rack decommissioning and facility management
Provide operational readings and key performance indicators to make sure uptime is maintained
Onsite management of contractors subcontractors and vendors ensuring that all work performed is in accordance with established practices procedures & local legislation
Performance and oversight of maintenance and operations on all electrical mechanical and fire/life safety equipment within the data center.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

4 years of relevant work experience in facilities management maintaining a datacenter or other critical space facility. Ability to prioritise in a complex fastpaced environment
Experience with awareness of and adherence to physical security protocol
Experience using Microsoft Office (Word/Excel) and web browserbased applications and tooling.

Bachelors degree (Electrical Engineering Mechanical Engineering or other relevant discipline) or technical (military/trade school/TAFE) degree and relevant data center management/engineering/operations experience
Strong understanding of the electrical and mechanical systems used in a data center environment including but not limited to DRUPS Transformers Generators Switchgear UPS systems ATS/STS units PDUs Chillers AHUs and CRAC units
MissionCritical facility management experience for a large enterprise or large Colocation provider
Experience in management of vendors/contractors performing construction maintenance and upgrading works in largescale critical environment


Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.