IT Support Engineer Projects IT Logistics

At Amazon we strive to be Earths most customercentric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun.

Amazons IT Services organization supports all Amazonians at corporate offices ensuring they have the technology and resources needed to innovate and excel. The IT Logistics and Imaging Team (ITSLIT) is a critical part of this mission operating in a warehouse environment to image deploy and manage the lifecycle of all enduser IT equipment for individuals and offices across the United States.

We are seeking a skilled and proactive IT Support Engineer to join our team and focus on projectbased initiatives that enhance our operational efficiency and service delivery. This role offers an exciting opportunity to leverage your technical expertise and problemsolving skills to make a significant impact on Amazons corporate IT Logistics.

Youll join a diverse team of IT Support associates and engineers supply chain specialists program managers operations managers and other vital roles. Youll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics ensuring that our customers have the equipment they need to perform their jobs. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Lead and execute complex IT projects related to imaging deployment and lifecycle management of enduser equipment
Develop and implement technical solutions to improve operational efficiency and service quality
Collaborate with crossfunctional teams to identify troubleshoot and resolve complex IT issues
Provide escalation support for challenging technical problems and mentor junior team members
Contribute to the design and implementation of new IT processes and systems
Conduct technical assessments and provide recommendations for hardware and software upgrades
Create and maintain technical documentation including standard operating procedures and knowledge base articles
Participate in oncall rotations to support critical IT infrastructure and services
Stay current with emerging technologies and industry best practices proposing innovative solutions to enhance IT operations

About the team
Amazons IT Services organization supports all Amazonians at corporate offices ensuring they have the technology and resources needed to innovate and excel. The IT Logistics and Imaging Team (ITSLIT) is a critical part of this mission operating in a warehouse environment to image deploy and manage the lifecycle of all enduser IT equipment for individuals and offices across the United States.

4 years of technical support experience
Bachelors degree in IT computer science or equivalent
4 years of IT systems or relevant commercial production environment experience
Experience leading small to mediumsized IT projects
Excellent problemsolving skills and ability to work independently on complex issues

Strong communication skills with the ability to explain technical concepts to nontechnical audiences
Proficiency in scripting and automation for process improvement
Familiarity with IT service management tools and ITIL practices
5 years of experience in IT support with a focus on enduser computing and project work

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54700/year in our lowest geographic market up to $122200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.