Patient Access Services Specialist EMT East Hampton Full Time - Day Shift

Stony Brook Southampton Hospitals Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle as well as keeping the hospital compliant with the many regulatory agencies maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.

POSITION SUMMARY:

The Emergency Department (ER) Registration Specialist will be using EMT knowledge and training to conduct a screening during quick registration and communicate acuity with clinical staff for all emergency visits. Completes registrations according to departmental policy and procedure. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff nonclinical staff and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.

RESPONSIBILITIES:

• Performs registration functions and general office duties including word processing copying filing faxing answering phones and data entry.
• Conducts patient interviews as part of the registration procedure where they gather and confirm patient demographic details insurance data and financial obligations.
• Conducts initial visual assessments of patients as they come through the front door.
• Communicates observation promptly to the medical staff for further evaluation.
• Document all necessary health information for treatments and procedures.
• Explains the content of all required forms and obtains signatures as appropriate.
• Reviews assesses and evaluates patient registrations to ensure the accuracy of demographic and financial information.
• Collects copayment deductible and coinsurance amounts according to the patients health insurance plan and contractual agreement.
• Refers selfpay patient to financial aid selfpay representative.
• Develops and maintains positive customer service with all patients colleagues visitors and vendors by exercising utmost diplomacy and tact.
• Maintains current knowledge base regarding insurance information and managed care guidelines; maintains knowledge base of designated networks based upon managed care contracts.
• Demonstrates ability to utilize data retrieval insurance eligibility systems.
• Manages RQA reports by resolving errors and producing corrected accounts.
• Collaborates with other departments to ensure the needs of the patient and department are met.
• Abides by documentation guidelines consistently.
• Adheres to all company and department policies and procedures in confidentiality regulatory or contractual mandates and HR policy.
• Practices confidentiality and privacy protocols in accordance to hospital policies and HIPAA requirements.
• Complies with departmental dress code and maintains a neat appearance.
• Performs other departmentspecific duties as deemed appropriate by Patient Access leadership.

REQUIREMENTS/EXPERIENCE AND QUALIFICATIONS:

• Associates Degree or High School Diploma/GED and 2 years combined experience in Revenue Cycle or Medical Office/Business office.
• Current NYS DOH EMT certification and must meet the criterial for NYS DOH Functional Description for qualifications competencies and tasks (EMT BLS DLD) required.
• Strong communication interpersonal and multitasking skills required.
• Computer literacy and customer service skills required.
• Must be able to multitask in highstress fastpaced environment required.
• Knowledge of health insurance to help assist patients in understanding medical insurance benefits preferred.
• CPT ICD10 and medical terminology experience preferred.
• Possess quantitative analytical skills and computer savviness including Microsoft Office Word Excel and PowerPoint strongly preferred.
• Demonstrates exceptional attention to detail and accuracy in all tasks ensuring highquality results and minimizing errors strongly preferred.
• Capable of working independently with minimal supervision demonstrating strong selfmotivation and initiative with strong time management skills to meet deadlines strongly preferred.

PHYSICAL DEMANDS:

• Prolonged periods of standing walking and sitting.
• 12.5 hour shift.
• Must be able to lift up to 25 pounds.
• Commuting to hospital and offsite facilities required.
• Exposure to various illnesses and diseases.

Special Notes:Resume/CV should be included with the online application.

• Stony Brook Medicine is a smokefree environment. Smoking is strictly prohibited anywhere on campus including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection which may prohibit the wearing of facial hair.
• This function/position maybe designated as essential. This means that when the Hospital is faced with an institutional emergency employees in such positions may be required to remain at their work location or to report to work to protect recover and continue operations at Stony Brook Medicine Stony Brook Southampton Hospital and related facilities.

Prior to start datethe selected candidate must meet the following requirements:

• Successfully complete preemployment physical examination and obtain medical clearance from Stony Brook Southampton Hospitals Employee Health Services*
• Complete electronic reference check with a minimum of three 3 professional references.
• Successfully complete a 4panel drug screen*
• Meet Regulatory Requirements for preemployment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The Human Resources department will be responsible for any fee incurred for examination.

Company Overview:

Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academicbased medical care. Located in the heart of the village of Southampton two hours from New York City the hospital provides healthcare services to a diverse community of yearround residents second homeowners and vacationers. The population about 75000 in the winter months increases sharply to more than 300000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace byNewsdayamong large employers (defined as having 500 employees).

StaffCo is a Professional Employer Organization commonly referred to as a PEO duly organized and registered under the New York Professional Employer Organization and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment including promotions disciplines terminationsthe daytoday direction and supervision of work as well as labor relations and collective bargaining.StaffCo is fully responsible for providing all payroll and human resource services including the payment of wages collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the coemployer as is necessary to conduct its responsibilities and for related licensure regulatory or statutory requirements and obligations.

Given StaffCos employment responsibilities it is deemed the employer for employment and labor law purposes. Thus the employees are private sector employees of StaffCo not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and workingenvironment. All qualified applicants will receive consideration for employment without regard to race color national origin religion sex pregnancy familial status sexual orientation gender identity or expression age disability genetic information veteran status and all other protected classes under federal or state laws.

Stony Brook Southampton Hospital consistent with our shared core values and our intent to achieve excellence remains dedicated to supporting healthier and more resilient communities both locally and globally.