Data Center Delivery - Senior Technical Infrastructure Program Manager Data Center Cental Ops - One-Intake

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Play a key role in operational and process improvement within Amazon Web Services where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Planning & Delivery organization you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.

Data Center Community is growing the OneIntake Program team function in scale and complexity in order to deliver capacity on time to meet customer business requirements. The team is seeking a highlyskilled & driven Senior Technical Program Manager who will help drive the team toward our mission of building durable and reliable datainformed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing monitoring and reporting project/program health metrics; leading crossfunctional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement. As a Senior Technical Program Manager within this team focused on new product launch preparation (e.g. Machine Learning Products) you will work with crossorganizational teams from Services Hardware Engineering Network Engineering Software development and Capacity Planning teams to prepare for new product end to end launch readiness with automation and operational process in place.

Key job responsibilities
The primary responsibilities from the Senior Technical Program Manager include but are not limited to the following:


* Work with teams/stakeholders cross VP organizations to influence new product and data center design to ensure compatibility (Will focus on Machine Learning Products Primarily)
* Identify new product intake to launch gaps across new product initiative and relevant downstream teams and define strategy and deployment plan to close the gaps
* Work with software system teams to identify existing toolings and integrate them to close offline communication gap
* Implement system and process changes as long term solution to replace interim manual intervention solution that having cross organization impact
* Drive adoption of established system and processes with teams/stakeholders across VP organizations
* Create business review documentation (MBR QBR etc. and lead program review with VPs
* Establish process health metrics and key performance indicators and work with BIE team to deploy data visualization reports illustrating process health.
* Establish status update report and create Wiki/docs for broader team communication
* Actively explore new ideas and drive implementing it to improve new product preparation.

About the team
The mission of the OneIntake Program is to prepare for new product launches to the Infra ecosystem that will enable us to meet ontime delivery to customers and not negatively impact established business and operational metrics. Through this program we will enable AWS Infrastructure Services to close existing intake gaps improve the ownership of new products and enhance support from engineering planning and operational teams when new instances racks and tools are being introduced to Infrastructure ecosystem.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

* Bachelors degree in supply chain management industry system engineering program management etc.

* 6 years of technical program management experience leading crossorganizational complex technology infrastructure

* 6 years program management experience and knowledge of best practices and emerging technologies related to infrastructure (i.e. network data center hardware software)

* 6 years of technical program management working directly with software engineering teams experience

* Experience developing and designing end to end process improvement through software systems to replace human/manual work

* Masters Degree or advanced professional degree
* Project Management Professional (PMP) certification
* Background in architecture/design mechanical/electrical engineering software/systems/hardware engineering data center infrastructure/operations or construction
* Experience with and deep understanding of multiple project management methodologies


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133800/year in our lowest geographic market up to $231300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.