Front Office Intern

ARE YOU PASSIONATE ABOUT HOSPITALITY AND EAGER TO GAIN HANDSON EXPERIENCE IN A LUXURY HOTEL ENVIRONMENT

SAPPHIRE HOUSE ANTWERP IS LOOKING FOR AN ENTHUSIASTIC FRONT OFFICE INTERN TO JOIN OUR TEAM!

ABOUT ODYSSEY HOTEL GROUP

Sapphire House Antwerp is a part of Odyssey Hotel Group. The Odyssey Hotel Group Europes most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott IHG and Accor to develop exceptional properties across various brands from Holiday Express to Marriotts Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

Youll be joining a fastmoving ambitious and successful team thats shaking up the industry we love. If you thrive on responsibility share a passion for great service and are a natural collaborator well be a good fit. We pride ourselves on with a collaborative mindset.

ABOUT SAPPHIRE HOUSE ANTWERP

Sapphire House Antwerp is a proud Autograph Collection hotel. With handselected inherent craftsmanship and a clear view of design and hospitality. Autograph Collection hotels offer rich compelling moments that leave a lasting impression exactly like Nothing else. Influenced by the Golden Age of Antwerp Sapphire House Antwerp its unique 139 rooms and suites blend seamlessly authentic details artwork and custommade design to create an unforgettable experience of comfort and luxury.

Restaurant Sapphire Bistro at Sapphire Bistro we offer breakfast brunch lunch and dinner. In this unique and relaxing bistro decor our team brings together the best seasonal ingredients of our farm and local producers. In addition our kitchen team uses preservation techniques such as pickling and fermenting to make the most of our precious ingredients and minimize waste.

THE POSITION

As a Front Office Intern you play a key role in delivering a warm and professional welcome to our guests. Often the first point of contact youll be responsible for checking guests in and out issuing room keys handling payments and answering any questions they may have. Your friendly presence and attention to detail help ensure each guest enjoys a smooth and memorable stay at Sapphire House Antwerp.

YOUR KEY RESPONSIBILITIES

• Greet guests and visitors with a warm welcoming attitude

• Identify and understand guests needs and preferences

• Provide personalized assistance in line with the hotels brand standards ensuring efficient and proactive service

• Monitor guest flow in the lobby and adjust support accordingly

• Answer questions and follow up with guests through email phone or in person

• Collaborate closely with team members managers and relevant departments to ensure seamless service

• Address and respond to guest feedback and reviews ensuring timely and thoughtful followup

HOW YOULL DO IT

• By being a warm and helpful communicator and being guestoriented.

• With the ability to put things in perspective when it comes to helping guests.

• Thinking out of the box to create unique experiences.

• With a love for structuring a bit of chaos.

• By being a great team player and being proactive.
  

WHAT YOULL BRING

• Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment including weekends and holidays;

• Strong organizational skills and demonstrated ability to multitask and prioritize tasks;

• Your English is topnotch as youll be helping a lot of guests with different backgrounds.

• You are quality and guest oriented.

• You are stress resistant.
  

WHY THIS INTERNSHIP AT ODYSSEY

• Working from a beautiful location as all our hotels are well designed.

• A culture where great colleagues become true friends.

• Your personal development is taken seriously. You have the possibility to grow within our diverse hotel brands and our headquarters. Youll be regularly informed of vacancies and are free to apply internally.

• Plenty of room for your ideas and creativity your vision is important to us.

• Diversity in the work and tasks and getting involved in projects.

• Internship allowance of 420 per month.

• Travel allowance of 80 per month.

• Employee discounts in more than 8000 hotels for you and your family.
  

INTERESTED

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. The first screening will be done by HR. If this interview is positive youll have a second interview the Department manager. We look forward to receiving your application!