Associate - Operations Control Manager

Job Description

The International Consumer Bank (ICB) is home to many of the firms most innovative and cutting edge initiatives including new products and services acquisitions investments partnerships and collaborations. This is the business responsible for building Chase UK (one of the UKs newest bank) acquiring Nutmeg (the digital wealth manager) and investing in C6 (a leading digital Brazilian bank).

This role will be supporting the Chase UKbusiness. We know that people want great value combined with an excellent experience from a bank they can trust so we launched our digitalbank Chase UK to revolutionise mobile banking with seamless journeys that our customers love. Were already trusted by millions in the US and were quickly catching up in the UK but how we do things here is a little different. Were building the bank of the future from scratch channelling our startup mentality every step of the way meaning youll have the opportunity to make a real impact.

As aBanking OperationsControl Manager at JPMorgan Chase within the International Consumer Bank you will be a part of a flatstructure be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally youll ensure the team assists in topdown risk analysis realtime control issue detection escalation root cause analysis and remediation.

OurBanking OperationsControl Management team is at the heart of this venture focused on getting smart ideas into the hands of our customers. Were looking for people who have a curious mindset thrive in collaborative squads and are passionate about new technology. By their nature our people are also solutionoriented commercially savvy and have a head for fintech.

Job Responsibilities

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business function and region to mitigate operational risk.

Based out ofEdinburghyour daytoday responsibilities will include:

• Assistingthe design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies.
• Collaborating and build relationships with Banking Operations business stakeholders to identify potential risks associated with new and existing products and develop strategies to mitigate these risks.
• Supporting and assisting with audit and internal testing activity control design and testing process/risk/control reviews and issue management.
• Conducting comprehensive risk assessments for product development and change initiatives ensuring that all potential risks are identified evaluated and addressed.
• Monitoring and evaluate the effectiveness of existing controls and recommend improvements as necessary.
• Providing training and guidance to staff on control processes and risk management practices and foster proactive risk management culture across ICB.
• Contributing to the Compliance and Operational Risk Evaluation (CORE) program by focusing on four key pillars: i) Control Design & Expertise; ii) Risks & Controls Identification/Assessment; iii) Issue Management; iv) Control Governance & Reporting.
• Partnering effectively with control colleagues across the firm business operations management legal compliance risk audit and technology control functions to further establish and maintain business relationship loops.
• Supporting consistent and rigorous operational risk practices and control programs (incl. control committee reporting risk mitigation key risk indicators control design and controls performance evaluations).
• Reviewing analysing and managing programmerelated data (e.g. KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment.
• Contributing to crossdepartmental initiatives (e.g. awareness programs risk expos trainings etc..

Required Qualifications Capabilities and Skills

• 3 years of experience in Operational Risk Management gained through working within Product Controls Compliance or Audit within a large financial institution regulator consulting firm and/or retail investments manager.
• Strong acumen for risk identification and assessment and development of effective control mechanisms that mitigate these risks.
• Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner
• Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues.
• Experience process mapping
• Effective time management and prioritization skills.
• Detailoriented with a high level of accuracy and integrity.
• Comfortable working in an agile and evolving environment
• Passion to grow as part of a team
• Proficient in Microsoft Office Suite (Word Excel PowerPoint Visio)

Preferred Qualifications Capabilities and Skills

• Experience using any of the following a plus: JIRA Confluence Alteryx or CORE
• Knowledge ofRetailbanking processes regulations and risk.
• Relevant Bachelors degree preferred but not required