Sr Director Guided Advisory Services

The Guided Advisory Senior Director Wealth Management role is responsible for leading and supervising a team of professional level Wealth Advisors who are responsible for delivering advice through virtual interactions for new entrants to engaged participants with varying needs and complexities on the complete spectrum of the organizations products and services. This leader has oversight responsibility for associates that are both brokerdealer and registered investment advisor (RIA) licensed. As a part of the organizations wealth distribution business this job covers institutions aligned to regional structures and develops strategies and services for offering financial planning services and advice to help all participants accomplish their immediate and longterm financial goals. This job is responsible for establishing a collaborative team culture setting goals and objectives for the team to achieve operational results along with providing the team with resources for cross training in areas such as retention asset growth delivering & implementing advice and client experience.

Key Responsibilities and Duties

• Monitors and coaches associate interactions with participants questions on their pension plans tax deferred annuities managed accounts and other available investment options in order to help clients retain and grow assets.
• Observes and supervises interactions with participants to ensure the organizations associates and its clients have clear understanding of all advice and education provided.
• Provides employees with guidance in handling difficult or complex retirement plan participant virtual interactions or in resolving escalated complaints or disputes.
• Ensures team members are equipped with thorough knowledge of tax and investment strategies to inform financial advice based on clients financial needs and objectives.
• Communicates internally with crossbusiness partnerships to develop and implement the organizations products and services to support clients and company initiatives.
• Identifies and implements the most appropriate processes and procedures for their team to best serve participants.
• Liaises with appropriate partners within national call center (NCC) individual advisory center (IAC) client relationships enterprise analytics marketing regulatory oversight compliance and legal.
• Manages performance of team through regular timely feedback as well as the formal performance review process to ensure delivery of exceptional products and services engagement motivation and development of team.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5 Years Required; 7 Years Preferred

FINRA Registrations

• SRC Indicator: Series 7; Series 63; Series 65; Series 66; Series 24

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9PL

Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic location. In addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs nonannual sales incentive plans or other nonannual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today were a marketleading retirement company fueled by worldclass asset management. But were not just another legacy financial services firm. Were fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial wellbeing possible for its clients and is equally committed to the wellbeing of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial wellbeing. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

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