Software Development Manager Paragon Customer Relationship Management team

Are you passionate about solving complex frontend problems. How about working with customers and peers from the entire range of Amazons business on cool new features Paragon is the place for you. Our team is responsible for providing a platform offering for case management to unlock interactions with Amazons business partners including but not limited to Sellers and Vendors. Today we serve 160 Amazon business with 75K active users per month.

We are looking for a techsavvy software development manager who thrives in thinking big and defining charter for a new charter. Paragon is evolving to enter into customer relationship management space unlocking a new segment of customers. Additionally the role requires someone who excels at setting up a high performing team working in an agile environment and are excited about our mission. They must possess strong verbal and written communication skills be selfdriven and deliver high quality results in a fast paced environment.

Key job responsibilities
Defining charter for customer relationship management space working with both customers product managers and other stakeholders
Develop monthly quarterly and yearly strategy and roadmaps for the team based on project priorities and project benefit.
Build & manage a high performing team consisting of SDEs and related job functions.
Manage execute and communicate project plans and delivery commitments.

A day in the life
Partner with customers product managers and other stakeholders to define the roadmap for the space.
Work with Sr. SDEs and PEs to execute the roadmap.
Maintain a culture of great operational and engineering excellence

About the team
Paragon Customer Relationship Management (CRM) is a new team to enable the Paragon product venture into the CRM space. Our vision is to provide platform capabilities for teams across Amazon that require CRM solutions.

3 years of engineering team management experience
7 years of working directly within engineering teams experience
3 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
8 years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
Experience partnering with product or program management teams

Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166400/year in our lowest geographic market up to $287700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.