DEPT OF REVENUE

Funding Arizonas future through excellence in innovation exceptional customer service and public servantled continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS) an intentional resultsdriven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.

Address: 1600 W Monroe st
Phoenix AZ 85007

Salary: $41000

Grade: 17

Closing Date: Until is filled

The Unclaimed Property Specialist 2 is responsible for reviewing investigating and processing unclaimed property claims. This role researches and analyzes applicable State laws statutes rules regulations policies and procedures in addition to utilizing investigative tools of miscellaneous records to advise the Unclaimed Property Specialist 3s and management on the determination and outcome of claims.

Supervision:
This position does not have direct reports.

This position may be available for remote work within Arizona 2 days per week in the office/hoteling).

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Claims Review and Investigations

• Completes unclaimed property claims reviews and investigations and to advise Unclaimed Property Specialist 3s and management on claims determinations and outcomes.
• Researches and analyzes applicable State laws statutes rules regulations policies and procedures regarding unclaimed property probate and domestic relations matters.
• Utilizes investigative tools to review public court real property vital statistic corporate and other miscellaneous records.

Service Delivery

• Communicates information to claimants and property holders of the determined ownership of unclaimed property in and accurate and professional manner
• Writes correspondences including requests for evidence formal decision notices and explanations of policies procedures and practices to claimants
• Conducts initial and followup claimant interviews and investigations primarily through phone but sometimes inperson to elicit information to assist with claim determinations.
• Resolves routine issues and complaints from claimants.

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws regulations policies and best practices related to taxation through regular engagement in activities such as: selfdirected research conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
• Actively contributes to team and individual effectiveness through the following:
  • Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated.
  • Completes all required training in a timely manner.
  • Participates in assigned work teams as appropriate.
  • May complete periodic metrics projects huddle boards and reports as requested.
  • Prepares for and actively participates in 1:1 coaching with supervisor.
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement and engages in continuous improvement efforts as assigned.

Requirements
Education & Experience

• Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associates Degree (e.g. A.A. training coursework and work experience relevant to the assignment.
• Minimum of one year experience with unclaimed property and/or claims/audit related work.

Licenses & Certifications
None

Knowledge/Understanding

• Basic knowledge of Federal and State laws statutes rules regulations policies and procedures regarding unclaimed property probate and domestic relations matters.
• Basic knowledge of Federal and State laws statutes rules regulations policies and procedures regulating confidentiality requirements.
• Basic knowledge of investigative and research techniques.
• Basic knowledge of all required supporting documentation necessary to make unclaimed property claims determinations.

Skills

• Effective verbal written and active listening skills.
• Strong customer service skills to service taxpayers in a courteous and professional manner.
• Effective interpersonal skills and demeanor.
• Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in highpressure situations
• Strong mathematical skills such as addition subtraction multiplication division percentage and averages.
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook Word and Excel; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive.

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety.
• Ability to work with a high degree of autonomy and also participate collaboratively as part of a team.
• Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner.
• Ability to convey unclaimed property related terminology and information in laymans terms.
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed.
• Ability to learn and apply LEAN concepts principles and tools.
• Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another.

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work).

Selective Preferences
Associates Degree in Business Public Administration or a related field

The final candidate will be required to abide by the the following preemployment checks:
Employment Verification and Reference Checks
State and Federal Criminal Background Check including fingerprinting
Arizona Tax Filing Records Check
If applicable ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

The State of Arizona provides a world class comprehensive benefits package including:
Paid time off for holidays sick days annual leave military leave bereavement leave and civic duty leave
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
A robust and affordable insurance plan that includes medical dental vision life insurance shortterm and longterm disability options.
Higher education discounts for State employees and tuition reimbursement up to $5250 per fiscal year available to seek further career advancement or certification in Continuing Professional Education.
Worklife balance and additional options for life betterment such as the Infant at Work Program State Wellness Program Public Transit Discounts Alternate Work Schedules and Telework opportunities.

By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100 employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at: Us:

If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at


*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.