Executive Head of Housekeeping
Executive Head of Housekeeping
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Job Description
Job Description
Castle hospitality are working with a prestigious fivestar property set in the countryside with a salary ofthis 17thcentury hotel combines stately grandeur with contemporary luxury. Recognised as a leader in hospitality it has achieved worldclass status through internationally respected accreditations and offers a truly distinctive guest experience.
This exceptional property features:
- 47 opulent rooms and suites
- Five restaurants and three bars
- An awardwinning spa and stateoftheart gym
- Membership in leading global luxury hotel groups
We are seeking a Executive Head Housekeeper to lead the Housekeeping team.
The successful candidate will ensure that the highest standards of cleanliness and presentation are maintained throughout the property delivering a flawless guest experience in line with luxury hospitality standards.
Key Responsibilities
- Develop and deliver a structured training programme for the Housekeeping team
- Lead departmental inductions for new starters and deliver personalised onboarding
- Create and manage rotas for all team members ensuring staffing levels remain within budget
- Monitor and analyse daily labour forecasts to optimise operational efficiency
- Supervise and support the team to deliver consistent highquality room standards
- Ensure timely turnaround of rooms and public areas to maximise service delivery
- Oversee stock control and maintain accurate records for linen and guest amenities
- Manage lost property processes and ensure compliance with retention and disposal policies
- Maintain all departmental equipment reporting faults and arranging repairs as needed
- Promote health and safety awareness ensuring all hazards and issues are reported promptly
- Ensure COSHH documentation is current and staff have acknowledged their understanding
- Respond promptly to requests from management and Heads of Department
Skills & Experience Required
- Proven experience in managing a large team within a highend hotel environment
- Previous experience as a Head Housekeeper in a fivestar property is desirable
- A proactive and handson approach with a continuous improvement mindset
- Strong motivation to deliver excellence for guests and colleagues alike
- Familiarity with Forbes and LQA service standards is advantageous
- Flexibility and adaptability with the ability to thrive in a dynamic team setting
Various shift patterns and working hours are available.
Benefits Include
- Service tips typically over 200 per month
- Complimentary meals on duty and uniform provided
- Free onsite gym access with personal trainer support
- Free employee parking
- Refer a Friend bonus scheme
- 31 days annual leave increasing with service
- Extensive training and professional development opportunities
- Contribution towards work shoes eye tests and professional memberships
- Discounted livein accommodation for eligible roles
- Exclusive hospitality sector employee discounts and wellbeing resources
- Team awards and celebratory events throughout the year
- Employee recognition schemes and discount on hotel services
- Cycle to work scheme and instant access to wages via a salary advance app
- Health cash plan via Simplyhealth
Required Experience:
Director
Employment Type
Full-Time
