FLEX Digital Manager - Marriott Digital Services
FLEX Digital Manager - Marriott Digital Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Digital Account Managers role is to build and grow a direct relationship with hotel client accounts supporting Marriott Digital Services (MDS) Search Engine Optimization (SEO) and Hotel Website (HWS) Content annual Account Manager will focus on the daytoday management of a portfolio of hotel clients ensuring their digital marketing needs SEO services website content publishing and optimization activities are executed and to the position is maintaining a high level of client communication & customer service. The Digital Account Manager is the facilitator of clear and accurate communication to other departments on behalf of their clients. They are the clients advocate and liaison ensuring high levels of client satisfaction and client satisfaction and retention is the ultimate goal.
Job Responsibilities
Conduct program kick off call including gathering clients marking goals priorities & unique selling features.
Regularly scheduled client checkin & review calls
Responsible for developing client marketing strategy
Managing & providing program solutions to achieve clients digital marketing goals and maximize their online visibility
Reviewing hotel performance with client and make sound recommendations as necessary.
Address & ensure client concern resolution of issues in a timely manner with followup when appropriate
Retain accounts through development of strong relationships & overall satisfaction
Ensure clients are proficient in services by identifying needs providing training and consultative services
Collaborate with the account team in the preparation and delivery of client reviews and provide recommendations that contribute to the growth of the marketing campaigns in addition to providing updates on new products and services that will benefit the client
Responsible for the timely completion of all marketing tactics & projects
Responsible for providing the highest possible level of customer service
Qualifications
Bachelors Degree in Marketing Communications or Business from an accredited college or equivalent experience
3 years experience managing direct clients accounts
Strong knowledge of Digital Marketing with strong Internet research skills
Analytical and reporting skills
Excellent customer relationship skills with the ability to grow and retain strategic accounts
Strong creative strategic and analytical problem solving skills
Ability to quickly familiarize brand goals integrate style into design and deliver projects on time
Outstanding verbal / written communication and presentation skills
Works well in a team environment and is a selfstarter
Pluses
Experience using Salesforce (or similar CRM software)
Hospitality Knowledge
Experience working in marketing or advertising agency setting
The pay range for this position is $33.94 to $43.89 per hour.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
