Senior Software Development Engineer Customer 360

Shape the Future of AIPowered Customer Experiences at Amazon by revolutionizing how millions of customers interact with Amazon. Were looking for a technical leader to lead our next breakthrough in AIdriven personalization.

The Challenge

In an era where AI is transforming customer expectations were building something unprecedented: a unified personalization engine that will power experiences across all of Amazons businesses. This isnt just another recommendation system its a sophisticated AI platform that will understand and adapt to customer behaviors in realtime creating seamless intuitive experiences that feel like magic.

Your Impact

Architect and build innovative AIdriven systems that will serve millions of customers daily
Pioneer new approaches to crossdomain personalization.
Lead technical innovation that will set industry standards for years to come
Work with diverse Amazon teams to reshape how we understand and serve our customers

What Makes This Role Unique

Access to Amazons vast technology ecosystem and data infrastructure
Freedom to innovate with the latest technologies
Direct impact on Amazons core customer experience
Opportunity to solve complex problems at unprecedented scale

Youll Be Great For This Role If You Have

Passion for building intelligent systems that delight customers
Experience with largescale distributed systems and familiarity with ML/AI
Track record of turning complex technical challenges into elegant solutions
Desire to work at the frontier of AI innovation to deliver magic to customers.

Why This Role Matters

The future of ecommerce belongs to those who can create truly personalized experiences. As a technical leader in this space youll be at the forefront of defining whats possible in AIpowered customer experiences. Your work will directly impact how millions of people shop discover and interact with Amazons services.

The Team

Join a group of passionate engineers and leaders who are pushing the boundaries of whats possible in personalization. We offer an environment where innovation is celebrated technical excellence is expected and customer obsession drives everything we do.

Location
Seattle WA

Ready to shape the future of customer experience Apply now to join Amazons next big technological leap forward.

Key job responsibilities
As a Senior Software Development Engineer you will solve technical challenges related to largescale data integration realtime data access and privacypreserving personalization. Youll play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team.

Specific responsibilities include:

1. Design and develop highly scalable and reliable distributed services for realtime data access and integration across multiple Amazon platforms.

2. Implement sophisticated serverside filtering and querying capabilities to ensure efficient and relevant data retrieval.

3. Create standardized APIs and data models to enable seamless data sharing and utilization across diverse business units.

4. Develop and optimize systems for handling both offline and online data access including realtime event processing and batch data analysis.

5. Implement robust privacy controls and compliance measures to ensure data protection and regulatory adherence.

6. Collaborate with AI and machine learning teams to integrate advanced personalization capabilities into the platform.

7. Work on innovative solutions for standardizing product and offering identifiers across different Amazon services.

8. Contribute to the development of data feeds and reactor systems for realtime data enrichment and insight generation.

About the team
Imagine knowing exactly what your customers wantbefore they do. Thats the magic behind Customer 360 Amazons ambitious goal to revolutionize customer understanding. Were not just connecting dots; were weaving together billions of customer interactions across Amazons vast ecosystem to create digital experiences that feel remarkably human. From Prime Video preferences to Whole Foods shopping patterns were building an AIpowered brain that transforms scattered customer touchpoints into seamless predictive experiences that delight and inspire.


5 years of noninternship professional software development experience
5 years of programming with at least one software programming language experience
5 years of leading design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience as a mentor tech lead or leading an engineering team

5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $151300/year in our lowest geographic market up to $261500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.