Collections Manager
Collections Manager
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Job Description
Summary
The Collections Manager plays a critical role in driving cash flow and supporting revenue assurance at PosiGen. This position is responsible for overseeing daily collection activities including work performed by a thirdparty vendor while ensuring operational efficiency compliance and customer satisfaction.
More than just managing collections this leader will be a change agent focused on identifying process inefficiencies eliminating waste and challenging the status quo. This person will also collaborate closely with crossfunctional teams to automate workflows and continuously improve how we manage accounts receivable.
Essential Job Functions
- Supervise daytoday collections activities performed by both internal team members and a thirdparty vendor.
- Ensure all activities comply with company policies industry standards and regulatory requirements.
- Act as the point of escalation for complex or sensitive customer accounts.
- Evaluate current collections workflows and identify opportunities for automation and optimization.
- Collaborate with IT Finance and external vendors to implement more efficient techenabled solutions.
- Eliminate manual processes and reduce operational waste by leveraging tools and data.
- Monitor KPIs and SLAs for collections performance (e.g. DSO recovery rate aging buckets).
- Provide coaching guidance and development support to collections team members.
- Conduct regular audits and root cause analyses to improve recovery outcomes and reduce delinquency.
- Partner with Customer Care Field Services Operations and Sales to resolve disputes and maintain customer satisfaction
- Provide actionable reporting and insights to leadership on collection trends risks and opportunities.
- Other duties as assigned by leadership.
Qualifications & Requirements
- Bachelors degree in Business Finance Accounting or related field (or equivalent work experience).
- 3 years of experience in collections A/R or revenue cycle management including supervisory responsibilities.
- Experience working with or managing thirdparty vendors.
- Strong understanding of collections regulations and customer service best practices.
- Passion for continuous improvement with proven success implementing automation or process changes.
- Proficient with collections systems and reporting tools (e.g. Excel Salesforce NetSuite or equivalent).
- Excellent communication leadership and conflict resolution skills.
- Experience in the solar utility or energy sectors preferred.
- Familiarity with Lean Six Sigma or process improvement methodologies preferred.
- Bilingual (English/Spanish) is a plus.
Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.
- Primary responsibilities involve regular speaking listening standing walking using hands to handle or feel objects and reaching with arms.
- Occasionally the role may require sitting climbing balancing stooping kneeling crouching or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances distinguish colors maintain peripheral awareness perceive depth and make precise focus adjustments.
EEO Statement
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability protected veteran status or any other factor protected by applicable federal state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources at .
Base Salary
$70000 $95000 USD
Required Experience:
Manager
Employment Type
Full Time
