FloatingOn call Manager Micro Communities

Position: Floating/OnCall Manager MicroCommunities (MC)

Reports to: Program Manager MicroCommunities

Location: Denver

Type: Fulltime

Pay: $58000 $65000 annual salary generous benefits including 401k matching 100 employerpaid premiums for medical dental vision paid vacation holiday pay; $40 cell phone stipend

The Floating/OnCall Manager provides leadership and support to a team of oncall staff who work across multiple MicroCommunity (MC) sites. This position ensures the team is wellprepared to cover shifts maintain highquality service delivery and respond effectively to the needs of residents and staff. The ideal candidate is a strong leader skilled in traumainformed supervision team coordination and crisis management.

Expected schedule specific tasks related to primary focus areas as well as other responsibilities for this position are listed below:

Schedule/ Hours:

• 3035 hrs/wk on site at MC
• 510 hrs/wk to be spent oncall and working from home
• Some afternoon and early evening rotations preferred
• Time will be spent in organizational meetings meeting with external partners and coalitions meeting with MC residents etc.

Key Area #1 Staff Supervision and Support

• Provide leadership and supervision to oncall staff assigned to cover shifts across multiple MC sites.
• Develop and maintain schedules for the oncall team ensuring coverage aligns with site needs.
• Train mentor and support team members to deliver traumainformed peoplecentered services.
• Monitor staff performance provide regular feedback and ensure accountability to organizational policies.
• Approve timesheets track shift coverage and oversee compliance with public health and safety protocols.

Key Area #2 Team Coordination and Communication

• Act as the primary point of contact for oncall staff ensuring they have the resources and guidance needed to succeed.
• Maintain clear and consistent communication between oncall staff site teams and program leadership.
• Facilitate regular team meetings to address updates challenges and professional development.
• Serve as a liaison between oncall staff and site leadership to address concerns resolve conflicts and enhance team cohesion.

Key Area #3 Crisis Management and Conflict Resolution

• Support oncall staff in responding to conflicts or crises at MC sites providing guidance and deescalation assistance as needed.
• Document incidents and collaborate with Program and Senior Managers to ensure proper followup.
• Assist in managing resident accountability processes in partnership with site teams.

Key Area #4 Administrative and Reporting Duties

• Track and report metrics related to oncall staff coverage performance and outcomes.
• Ensure accurate and timely documentation of shift activities incidents and service delivery.
• Work with program leadership to assess team performance and identify areas for improvement.

Additional Responsibilities:

• Step in to provide direct support at MC sites during critical staffing shortages or emergencies.
• Participate in organizational meetings trainings and strategic planning efforts.
• Other duties as assigned to support the oncall team and MC programming.

Other Responsibilities:

• Other duties as assigned.
• We are a small dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time but these should not get in the way of your ultimate responsibility which is supporting the MC community and the individuals that reside there.

Physical Requirements:

The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing sitting or walking as well as lifting and carrying objects up to 40 lbs. Additional requirements include occasional reaching bending crouching or kneeling along with manual dexterity to operate tools equipment and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.

Cleaning Requirements

The position is responsible for maintaining a clean and safe environment in accordance with organizational and regulatory standards. Cleaning tasks may include sweeping mopping dusting and disinfecting surfaces; handling and proper disposal of cleaning supplies and materials; and using cleaning equipment such as shopvac cleaners as required. Following safety and hygiene protocols to prevent hazards or contamination is essential.

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Skills and Competencies:

• Strong leadership and teambuilding skills.
• Excellent communication and organizational abilities.
• Proficiency in conflict resolution and crisis management.
• Cultural competence and commitment to equity and inclusion.
• High emotional intelligence and resilience in highpressure environments.

Education and/or Experience:

• High School Diploma or equivalent and one year either working with unhoused individuals in nonprofit or supervising others is required. Additional education or experience in social work human services or related fields preferred.
• A commitment to CVCs mission and goals.
• Reliable transportation is required.
• Cell phone to download and access CVC applications is required