DEPT OF REVENUE

Funding Arizonas future through excellence in innovation exceptional customer service and public servantled continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS) an intentional resultsdriven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.

Address: 1600 W. Monroe St.
Phoenix AZ 85007

Salary: $50000

Grade: 16

Closing Date: Until Filled

Position Summary:
Analyzes investigates and appropriately adjusts tax documents and payments for a variety of tax types; and locates and fixes the root cause of complicated problems in the tax system.

Supervision:
This position does not have direct reports.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Error Resolution

• Navigates through multiple tax types daily or weekly at any time and maintains the quality expectations and standards.
• Analyzes investigates and appropriately adjusts tax documents and payments for two to three tax types.
• Identifies examines and corrects tax documents and payments that the tax system failed to validate for two to three tax types.
• Updates and/or amends standard operating procedures 23 tax types.
• Examines taxpayer records and system calculation discrepancies.

Research

• Conducts comprehensive research and communicates with taxpayers team members and supervisors in order to resolve return/payment errors for tax types.

Processing

• Processes low volume returns in the system.

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws regulations policies and best practices related to taxation through regular engagement in activities such as: selfdirected research conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
• Actively contributes to team and individual effectiveness through the following:
  • Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated.
  • Completes all required training in a timely manner.
  • Participates in assigned work teams as appropriate to include peers groups.
  • May complete periodic metrics projects huddle boards and reports as requested.
  • Prepares for and actively participates in 1:1 coaching with supervisor.
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement and engages in continuous improvement efforts as assigned.

Other duties as assigned

Education & Experience

• Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associates Degree (e.g. A.A. training coursework and work experience relevant to the assignment.
• Minimum of two years of related experience.

Licenses & Certifications
None

Knowledge/Understanding

• Working knowledge and understanding of banking credits and debits accounting and taxation.
• Knowledge of the integrated tax system (TAS).
• Knowledge of statutes applicable to tax reporting.
• Knowledge of confidentiality requirements regarding tax information.
• Knowledge of return filing instructions and electronic filing requirements.
• Understanding of Federal and State laws rules and regulations.

Skills

• Strong verbal written and listening communication skills.
• Strong mathematical skills to include addition subtraction multiplication division average percentage and interest.
• Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in highpressure situations to meet deadlines.
• Effective interpersonal skills and demeanor.
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook Word and Excel PowerPoint; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive.
• Proficient in the use of tax reporting systems such as TAS.

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety.
• Ability to analyze and evaluate taxpayer claims and perform detailed examinations of state tax documents.
• Ability to provide guidance and transfer knowledge to other team members.
• Ability to work both independently and collaboratively as part of a team.
• Ability to perform tasks with precision and speed.
• Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner.
• Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem.
• Ability to learn and embrace Continuous Improvement Six Sigma and/or LEAN.
• Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another.

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.

The final candidate will be required to abide by the the following preemployment checks:
Employment Verification and Reference Checks
State and Federal Criminal Background Check including fingerprinting
Arizona Tax Filing Records Check
If applicable ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

The State of Arizona provides a world class comprehensive benefits package including:
Paid time off for holidays sick days annual leave military leave bereavement leave and civic duty leave
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
A robust and affordable insurance plan that includes medical dental vision life insurance shortterm and longterm disability options.
Higher education discounts for State employees and tuition reimbursement up to $5250 per fiscal year available to seek further career advancement or certification in Continuing Professional Education.
Worklife balance and additional options for life betterment such as the Infant at Work Program State Wellness Program Public Transit Discounts Alternate Work Schedules and Telework opportunities.

By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100 employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at: Us:

If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at


*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.