User Experience Principal
User Experience Principal
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Salary Not Disclosed
1 Vacancy
Job Description
With a career at The Home Depot you can be yourself and also be part of something bigger.
Position Purpose:
At The Home Depot we get UX; it is baked into our DNA. Now we are expanding our team to drive new initiatives. As a leader of the UX team you will work with other strategists designers and researchers to help craft endtoend experiences and drive strategic direction.
You are an out of the box thinker with a desire to solve interesting and complex user and customer problems. Whether its using design thinking techniques to drive ideation and alignment or developing new UX frameworks for scalable use you can empower and activate the right ideas and people towards solving a problem. You recognize the value of wellcrafted design along with the value of imagination and play in building great products within a business environment.
With passion for customer and user experience excellence you can craft endtoend experiences to enact cuttingedge retail strategies; balancing user needs with business strategy and ultimately creating delight for your customers and innovative advantage for the company. You have solid awareness of research and design best practices and know that research is the foundation towards good design.
You appreciate feedback and support from fellow researchers designers engineers analysts or product managers in our cross functional environment. You enjoy collaborative effort taking feedback and input to your UX activities as a means of improving the end result. You are as comfortable influencing business leadership as you are your product leadership and individual contributors. You are the customer and user advocate. You drive innovation by championing actionable user insights deeply understanding our customers enhancing product usability and providing our team avenues to delight our customers. You communicate effectively and share a point of view that guides quality decisions.
Key Responsibilities and Tasks
Responsible for strategic UX activities supporting a customer/associate segment or suite of products. Focused on the largest problems within a specific space. Can take on various ways of leading as needed (e.g. strategist service designer information architect creative director or big project team lead).
Operates autonomously in their role. Proactively identifies insights and opportunities and drives consistency and standards. Typically supports 23 teams within a customer/associate experience segment.
Key Responsibilities:
- 20 Coaching and Mentoring Leads interview exercises determine cultural and team fits of candidates and aligns needs of the organization. Coaches domain resources (junior resources in UX activities and mentors UX resources for career development). Helps UX Leadership align resources to products based on skillset and cultural fit.
- 40 Delivery and Models & ensures consistency of deliverables. Delivers UX strategy artifacts (e.g. experience maps service blueprints etc.. Drives delivery in product area. Leads synthesis and facilitation activities.
- 40 Leads Planning and Strategy Activities to Align Design Patterns and Testing Methods Clearly communicates insights and opportunities and drives value of UX across experiences. Displays situational adaptability is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change. Drives UX practice across experience domain or group of products. Drives vision and purpose; Combines user research outputs with OGSMs or OKRs of partners to clearly articulate the vision of their experiences and drive alignment with partners in solutions across products and experiences. Partners with Product Development other UX resources and business stakeholders across products to align multiple experiences in a domain.
Direct Manager/Direct Reports:
- This position typically reports to User Experience Sr. Principal User Experience Sr. Manager or User Experience Director.
- This role has 0 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10 of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 5 years of experience working with agile software development teams
- Strong interpersonal savvy
Minimum Education:
- The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
- 6
Preferred Years of Work Experience:
- 10
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- 1
Certifications:
- None
Competencies:
- Decision Quality
- Collaborates
- Drives Engagement
- Ensures Accountability
- Plans and Aligns
- Develops Talent
- Manages Conflict
Employment Type
Full-Time
