Assistant Service Advisor
Assistant Service Advisor
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
This is a great way to build a career in the Automotive Industry.
This position is for someone who is looking for long term growth and advancement and will accept accountability.
Pay plan is Commission plus added spiffs program (spiff potential is over 300.00 a week).
Need someone 21 or older with a great driving record and likes the busy work environment
At Key Scales Fordwe provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our customers with the utmost care and attentiveness. Key Scales Fordis not your typical dealership; we have an extraordinary team of employees and are looking to grow that team with passionate motivated people.
Benefits
- Medical Dental & Vision Insurance
- Life Insurance
- 401K Retirement Plan
- AFLAC
- Short & Long Term Disability
- Vacation
- Personal Time Off
- Sick Leave
- Holiday Pay
- Employee Discounts
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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