Customer Enquiries Consultant
Customer Enquiries Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Job Expectations
Build your career and Australias future.
Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians.
We have an exciting opportunity for an experienced Customer Enquiries Consultant to join our team on a fixed term basis within our Customer Engagement team.
A bit about your role
The Customer Enquiries team is accountable for the development and management of customer service functions including customer enquiries complaint resolution management and escalation management.
This role is an integral part of the frontline team representing the face of nbn as the first point of reference for all external contact. The role has great emphasis on service delivery and in creating a positive customer service experience.
The role will require the consultant to work across multiple channels of enquiries including inbound and outbound calls responding to email communication identifying and escalating Health & Safety risks.
A bit about you
The successful candidate will bring strong customer service skills effective communication skills (verbal and written) and resilience to handle complex customer enquiries. You will also need a strong customer focus with the ability to resolve issues effectively and efficiently.
You are a team player who works well autonomously in a team environment and can comfortably manage a busy workload.
Lastly you will be comfortable with working a Monday to Friday rotational roster from 8am 6.15pm.
Life at nbn
To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process please advise us at the time of application (via and we will adjust to meet your needs.
Where to from here
If you think this role might be for you we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role will be a 12month fixedterm position.
Worker Type
Fixed Term (Fixed Term)Time Type
Full timeRequired Experience:
Contract
Employment Type
Full-Time
