Training Program Manager RLS WWRR RLS WWRR
Training Program Manager RLS WWRR RLS WWRR
Posted on :
01-05-2025
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1 Vacancy
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Job Description
is looking for a creative and customerobsessed Training PM with the experience in 1:1 training and video creation experience to join our team. If you love training masses creating engaging videos and eager to develop highquality and impactful training solutions in support of global program initiatives this job is for you! This role requires an individual who can learn fast innovate move quickly and not be constrained by how things have been done before.
We are seeking a selfmotivated expert with a keen eye for detail and a creative mind who will be responsible for creating delivering and continuously improving learning programs using an array of creative approaches as well as developing a video library of training materials for the global audience.
Key job responsibilities
As a Training PM you will own training strategy end to end 60 in delivering training and 40 in creating engaging training contents)
Delivering Trainings
Develop and manage the training delivery strategy and plan to meet organizational objectives
Schedule coordinate and facilitate training sessions for internal and/or external stakeholders
Ensure training materials and content are ready and available for each training session
Assess training effectiveness and gather participant feedback to continuously improve the training program
Track and report on key training metrics such as attendance completion rates and participant satisfaction
Collaborate with subject matter experts and Ops excellence PM to ensure training content is uptodate and aligned with business needs
Manage the training logistics including scheduling trainings distributing training materials etc.
Maintain a training calendar and communicate upcoming training opportunities to stakeholders
A day in the life
Creating Engaging Content
Maintain a repository of training materials: new content uploading existing content updating curricula creation and report generation.
Develop engaging scripts and storyboards for the training videos.
edit raw video convert images to animated videos and create the final video content.
Incorporate various multimedia elements like graphics animations titles audio and other supporting materials into the videos to enhance the learning experience.
Propose content experiments and internal workflow improvements to improve efficiency and quality.
Review and test training videos/materials to ensure they meet the specified quality standards and learning outcomes.
About the team
The InStore Experience team was created to provide a consistent worldclass experience for Amazon Returns customers across geographies and networks. We focus on developing innovative products processes and methods that build trust and deliver value for customers selling partners and shippers. Our agile collaborative approach aims to benefit people and the planet by reducing waste. Embracing a startup mentality we constantly seek new ways to improve the customer experience. Through our customerobsessed work we strive to create positive outcomes that support Amazons broader mission and values.
1. Bachelors degree in a relevant field such as Business Administration Retail Management or Operations Management.
2. 12 Years Experience in Operations Management
3. Minimum of 12 years of experience in retail operations customer service or auditing roles.
4. Professional certification in auditing quality management or a related field (e.g. Certified Quality Auditor (CQA) Certified Retail Operations Professional (CROP).
5. Experience conducting audits or assessments in a retail environment.
6. Familiarity with continuous improvement methodologies (e.g. Lean Six Sigma).
7. 12 Years Experience with Lean Six Sigma
8. Strong understanding of retail counter operations customer experience principles and quality assurance practices.
9. Excellent communication and interpersonal skills with the ability to effectively interact with various stakeholders.
10. Strong analytical and problemsolving abilities.
11. Proficiency in using Microsoft Excel & Microsoft Office Suite and familiarity with data analysis tools.
12. Willingness to travel frequently to different retail locations.
1. Knowledge of relevant industry regulations and compliance requirements.
2. Strong organizational and time management skills.
3. Ability to work independently and as part of a team.
4. Ability to write SQL queries
5. Certifications and experience in project management.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52700/year in our lowest geographic market up to $112500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking a selfmotivated expert with a keen eye for detail and a creative mind who will be responsible for creating delivering and continuously improving learning programs using an array of creative approaches as well as developing a video library of training materials for the global audience.
Key job responsibilities
As a Training PM you will own training strategy end to end 60 in delivering training and 40 in creating engaging training contents)
Delivering Trainings
Develop and manage the training delivery strategy and plan to meet organizational objectives
Schedule coordinate and facilitate training sessions for internal and/or external stakeholders
Ensure training materials and content are ready and available for each training session
Assess training effectiveness and gather participant feedback to continuously improve the training program
Track and report on key training metrics such as attendance completion rates and participant satisfaction
Collaborate with subject matter experts and Ops excellence PM to ensure training content is uptodate and aligned with business needs
Manage the training logistics including scheduling trainings distributing training materials etc.
Maintain a training calendar and communicate upcoming training opportunities to stakeholders
A day in the life
Creating Engaging Content
Maintain a repository of training materials: new content uploading existing content updating curricula creation and report generation.
Develop engaging scripts and storyboards for the training videos.
edit raw video convert images to animated videos and create the final video content.
Incorporate various multimedia elements like graphics animations titles audio and other supporting materials into the videos to enhance the learning experience.
Propose content experiments and internal workflow improvements to improve efficiency and quality.
Review and test training videos/materials to ensure they meet the specified quality standards and learning outcomes.
About the team
The InStore Experience team was created to provide a consistent worldclass experience for Amazon Returns customers across geographies and networks. We focus on developing innovative products processes and methods that build trust and deliver value for customers selling partners and shippers. Our agile collaborative approach aims to benefit people and the planet by reducing waste. Embracing a startup mentality we constantly seek new ways to improve the customer experience. Through our customerobsessed work we strive to create positive outcomes that support Amazons broader mission and values.
1. Bachelors degree in a relevant field such as Business Administration Retail Management or Operations Management.
2. 12 Years Experience in Operations Management
3. Minimum of 12 years of experience in retail operations customer service or auditing roles.
4. Professional certification in auditing quality management or a related field (e.g. Certified Quality Auditor (CQA) Certified Retail Operations Professional (CROP).
5. Experience conducting audits or assessments in a retail environment.
6. Familiarity with continuous improvement methodologies (e.g. Lean Six Sigma).
7. 12 Years Experience with Lean Six Sigma
8. Strong understanding of retail counter operations customer experience principles and quality assurance practices.
9. Excellent communication and interpersonal skills with the ability to effectively interact with various stakeholders.
10. Strong analytical and problemsolving abilities.
11. Proficiency in using Microsoft Excel & Microsoft Office Suite and familiarity with data analysis tools.
12. Willingness to travel frequently to different retail locations.
1. Knowledge of relevant industry regulations and compliance requirements.
2. Strong organizational and time management skills.
3. Ability to work independently and as part of a team.
4. Ability to write SQL queries
5. Certifications and experience in project management.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52700/year in our lowest geographic market up to $112500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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