Billing Collections Coordinator
Billing Collections Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them and their family members achieve their physical financial emotional and social wellbeing goals.
For a detailed look at CNAs benefits check out our Candidate Guide.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables. Provides responses in writing and/or by telephone within designated call and transaction parameters.
- Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
- Determines and initiates actions such as corrections policy cancellations/ reinstatements balance transfers to legal collections etc. to resolve issues and disputes.
- Owns all internal actions including follow through to ensure that all related corrective actions or transactions are supported by peer areas in underwriting processing and billing & collections.
- Maintains detailed file activity documentation through closure of collection efforts.
- Communicates professionally and effectively follows up and keeps customers informed. Builds strong relationships with customers and colleagues.
- Provides superior service to our customers and internal business partners acting with a sense of urgency.
- Provides user assistance with website navigation assistance.
- Identifies issues and process improvement opportunities on a routine basis.
May perform additional duties as assigned.
Reporting Relationship
Typically Supervisor or above
Skills Knowledge & Abilities
- Strong written verbal and interpersonal communication skills including professional phone etiquette and the ability to work with internal and external customers at all levels.
- Analytical skills with the ability to work independently and proactively to identify and resolve problems.
- Solid computer skills including Microsoft Office Suite and other business related software.
- Strong organizational skills including the ability to handle multiple tasks and prioritize work.
Education & Experience
- Associates Degree or equivalent.
- Typically a minimum two years of relevant experience.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.
Required Experience:
IC
Employment Type
Full-Time
