Guest Experience Expert - Switchboard
Guest Experience Expert - Switchboard
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Job Description
We are hiring for a Guest Experience ExpertSwitchboard
Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments
London Marriott Hotel Canary Wharf is ideally situated on the waterfront just moments from the Canary Wharf Jubilee Line tube and West India Quay of Marriott International the worlds largest and most celebrated hospitality brand our fivestar hotel is the perfect place to take your career to a whole new level.
Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.
What we are looking for:
- Provides services that meet and exceed guest expectations at every turn ensuring ongoing repeat business and loyalty from our guests
- Warmly greet all guests with a smile in their voice and by name. Be proactive to anticipate guests needs and deliver brilliant service
- Answer record and process all guest requests questions or concerns via telephone email and Mobile Chat
- Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay
- This role would be a good step for an individual who has an interest and passion in working within the Hospitality Industry and wants to gain further knowledge and awareness of the Front Office operations. The ideal candidate would be proactive and have a proven track record in working in a guest focused environment.
In return for your hard work we give you:
- Discounted accommodation at Marriott properties across the globe
- Discounts at Marriott F&B outlets across the globe
- Service Charge
- Free uniform & drycleaning service.
- Free enrolment to BenefitHub providing you with access to unlimited deals of retailers and more.
- Employee Assistance Program
- Training and Development opportunities
Apply Now!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
