Security Operations Center Operator - Milwaukee WI - Overnight Shift

MarksmanTitan Security Group is built on serving our clients and building careers just like yours. We are trusted by some of the most wellknown companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support.

Named as a nationally recognized Top Workplace in 2024 and 2025 MarksmanTitans customized approach to security services will provide you with the opportunity to learn grow and succeed. Our core values of Commitment Service Integrity Drive and Innovation help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career a culture of excellence and the ability to make a difference we want to talk to you!

Marksman/Titan Security Group is recruiting for a FullTime Security Operations Center (SOC) Operator to work at a Utility Provider Facility in Milwaukee. Please note this is a 3rd Shift position.

The SOC Operator is responsible for monitoring security systems coordinating emergencies compiling daily reports replying to email and phone inquiries and general workplace duties as needed. The candidate needs to be comfortable in a fastpaced growing environment. Superior communication and multitasking skills are strongly desired. A professional yet approachable personality who can make sound decisions through training with limited supervision will excel in our environment.

MUST HAVE AT LEAST 1 YEAR OF CONTINUOUS DISPATCH AND/OR COMMAND CENTER EXPERIENCE TO BE CONSIDERED.

• Push/Report all appropriate operational matters in realtime directly to management/client.
• Provide excellent Customer Service to all parties encountered while on duty.
• Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and nonemergency callsforservice to include; phone and email workstations. Monitor email inboxes work order service requests and all communications devices; prioritize and process incoming information according to procedure.
• Responsible for establishing maintaining and reviewing schedules.
• Assist in the supervision and management of team of security officers payroll training coaching development and support.
• Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify assist and direct external emergency personnel and internal Emergency Response Team as necessary.
• Acknowledge alarms and dispatch personnel as needed
• Participate in regular training and scenario based security drills
• Understand and execute emergency SOC protocols Understand and execute general service SOC protocols.
• Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
• Compile daily SOC activities into daily shift reports. Accurately ensure detailed shift passdowns are issued and followed. Compile monthly quarterly and annual SOC statistical data. Author incident reports as described in SOC protocols
• Perform other tasks and duties of a similar nature and scope as assigned

Due to the nature of this assignment special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work communication center protocol knowledge of security operations in addition to an advanced level computer proficiency/technological skills specifically as it relates to established physical security needs.

Having any or a combination of the above listed attributes may increase your chances of selection

Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center and dispatch preferred. Must be at least 20 years of age.

Certificates Licenses Registrations: Ability to acquire and maintain a valid WI Private Security License including state accredited training requirements.

Language Skills: Must have the ability to read write speak and understand English.

Computer Skills: Proficiency with Microsoft Office software (Word Access Excel PowerPoint).

Other Qualifications: Ability to pass preemployment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.

Salary & Benefits: Compensation is $21.50/ hour based on experience plus paid time off medical insurance dental insurance paid holidays and pension/retirement benefits. Skillsenhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V

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