eBilling and Collections Admin
eBilling and Collections Admin
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Job Description
TransPerfect Is More Than Just a Job
Our greatest asset is our people and nothing is more important to us than ensuring that everyone knows that. Each of our 100 offices has its own individual identity and each also has its own unique rewards.
We are looking for an engaging open minded and tech savvy professional to join our well established and dynamic Collections department. In this role your main focus will be to respond and assist efficiently with registration and set up of new clients accounts in their chosen ebilling portals and our internal system. You will assist in completing necessary vendor forms and producing any other documents as needed. You will solve technical invoice or collections problems ensuring that ebilling invoices are uploaded and paid as close to the agreed payment terms as possible. You will work closely with Ebilling Team Lead Collections Team as well as Clients Sales and other Stakeholders to problem solve any issues that may come up in relation to such portals and invoice submission.
Responsibilities:
- Assist with new client registration and onboarding into current or new ebilling portals
- Assist in completing necessary vendor forms compile and produce accurate documents and share as required
- Create update user details and guide on the access and use of various ebilling portals
- Monitor and follow up with Sales to ensure correct ebilling invoices are uploaded in a timely manner <7 days from invoice date) and occasionally upload volumes of invoices on Sales behalf as required
- Work towards set ebilling goals in the effort of reducing global over terms revenue/collections
- Assist in maintenance of the company information on platforms troubleshoot issues with platform support teams as required
- Maintain our central databases of login details and others
- Respond and resolve any other ebilling queries
- Complete all other tasks that are deemed appropriate for this role and assigned by your Manager
- Cover for team absences and support collections efforts with some adhoc collections projects/tasks as deemed appropriate by Senior Collections members Collections Manager or AR Manager
Required skills:
- Technical and technology savvy mindset
- Ability to problem solve and think outside the box
- Attention to detail
- Professional manner
- Excellent communications skills in speaking and writing with ability to communicate on any level
- Methodical and organized
Required experience and qualifications:
- Minimum Bachelors degree or its equivalent
- Entry level min. 1year experience working in professional settings such us client onboarding accounting client support/administration
- Prior working knowledge client onboarding or working knowledge of at least 1 of the ebilling portals like Ariba Coupa Tungsten Legal Tracker or other
- Proficiency in Microsoft Office (Word Excel Outlook etc. or other beneficial applications
- Numerical Aptitude
Desired skills and experience:
- Fast self learner
- Enjoys talking on the phone & communicating over email
- Proficient in English language and a working level of French or Spanish would be an advantage
Employment Type
Full-Time
