MR PORTER BARCELONA - Hostess
MR PORTER BARCELONA - Hostess
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Job Description
Job description
Do you enjoy working with international Alist concepts such as MR PORTER For this position we are looking for an enthusiastic colleague with an administrative background excellent organizational skills and strong time management.
For our MR PORTER Steakhouse in Barcelona we are looking for a Hostess who can uplift our guests experiences.
Responsibilities:
- Making reservations for customers based on their various requirements
- Sorting out any issues that may arise with bookings or reservations.
- Answering any questions guests might have about the reservation process.
- Upselling when appropriate by informing guests of additional services or special packages.
- Providing support to guests who may need to amend or cancel a reservation.
- Our Hostess is responsible for all reservation bookings requests and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists and following and enforcing all restaurant standards.
- They work closely with the reception manager to manage the reservation booking and all guest requests. They are able to sell the restaurants to ensure our guests receive nothing but the best experience. In addition they are knowledgeable about the operating hours of all food and beverage outlets and any promotions/events.
- When our guests have special requests involving seating assignments preferred needs guests or guests dietary restrictions and even special occasions. Our Hostess advises the managers and servers of VIP questions and/or specific service needs to guarantee the requests are fulfilled r by our Food & Beverage Supervisors and Managers.
- Our Hostess must communicate with other departments and the extended hotel team in order to ensure the alignment remains.
Job requirements
Requirements
- Previous work experience as a hostess
- You have an administrative background
- Excellent customer service skills in person in writing and in speaking
- Availability to work day shifts
- Good physical condition
- English and Spanish need to be spoken fluently
Benefits
- Hotel benefits Sircle Collection (The Netherlands Spain Germany and Austria)
- Discount: Employee rate 35 and Family & Friends rate 25
- Restaurant benefits The Entourage Group 25
Fun (for free)
- Birthday & Christmas Gifts
- Paid moving day
Interested
Please apply with your CV & Motivation
MR PORTER Steakhouse is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo Hospitality Entrepreneur of 2015 THE ENTOURAGE GROUPs story began in Amsterdam in 2008 with the launch of MOMO a sophisticated Asianfusion restaurant bar and lounge that immediately established itself as the goto venue for local and international tastemakers. The success story continued with the creation of Alist favorites such as IZAKAYA THE THE Social Club SHIRKHAN Toni Loco THE DUCHESS MR PORTER Steakhouse and Bepita.
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Employment Type
Full-Time
