Customer Service Advisor
Customer Service Advisor
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Job Description
Customer Service Advisor (m/f/d)
Location:
Telford HQ
Working as part of a small team and reporting to our Customer Service Supervisor in Telford you will deliver first class professional customer service using a range of communication methods to ensure customer enquiries payments and complaints are resolved promptly and effectively. You will be scheduling appointments for Warranty call outs Commissioning Assembly and Repairs and assessing and resolving customer queries.
Your Impact:
- Taking large volumes of inbound phone calls.
- Schedule appointments for Warranty call outs commissioning assembly and repairs
- Ensuring all telephone calls are answered within a set time frame dealing with telephone requests from our network of customers
- Be an enthusiastic advocate for Viessmann products and brand using product knowledge to build relationships that enhance customer experience and loyalty
- Accurately record customer data in accordance with legal requirements under the Data Protection Act
What Were Looking For:
- Customer Service Expertise: Experience working in an environment where customer service is paramount with an excellent understanding of customer service principles and practices.
- Communication Skills: An excellent telephone manner with high attention to detail a problem solving right first time approach and confidence in dealing with email/written queries.
- Teamwork & Independence: A selfstarter and disciplined lone worker yet able to work well as part of a team supporting colleagues and promoting excellent team spirit.
- Empathy & Problem Solving: A natural listener and problem solver who is both empathetic and patient with the ability to manage escalations and handle difficult customer situations remaining calm when dealing with emotional difficult or distressed customers.
- Technical & Multitasking Abilities: A proactive approach to building relationships internally & externally; proficient in using customer service software and CRM systems; ability to multitask and work in a fastpaced environment; flexible and adaptable to changing priorities and customer demands; quick and accurate keyboard skills with experience of using databases; IT literate in a range of Microsoft and Google applications.
What makes us special:
Our employees are the key to making our vision come alive. With that in mind weve created a range of benefits for our employees including:
- Competitive salary
- 25 days annual leave (Excluding bank holidays)
- Annual bonus scheme
- Company pension scheme
- Private Health Insurance with Employee Assistance/Wellbeing Programmes
- Death in service benefit and private healthcare options
- Business tools including laptop
Who we are
Build a career with confidence
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creatingsolutions that matter for people and our planet for generations to come. From the beginning weve led ininventing new technologies and entirely new industries. Today we continue to lead because we have aworldclass diverse workforce that puts the customer at the centre of everything we do.
Our commitment to you
Our greatest assets are the expertise creativity and passion of our employees. We strive to provide a great placeto work that attracts develops and retains the best talent promotes employee engagement fosters teamworkand ultimately drives innovation for the benefit of our customers. We strive to create an environment where youfeel that you belong with diversity and inclusion as the engine to growth and innovation. We develop and deploybestinclass programs and practices providing enriching career opportunities listening to employee feedbackand always challenging ourselves to do better. This is The Carrier Way.
We believe in people and their potential. If you are up for the challenge and want to be part of the energy transition apply now!
Required Experience:
Unclear Seniority
Employment Type
Advisor
