Patient Schedule Coord
Patient Schedule Coord
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Job Description
Overview
Patient Schedule Coordinator Proton Therapy Services
Full Time 80 Hours Per Pay Period Day Shift
Thompson Oncology Group Overview:
As a member ofCovenant HealthandThompson Cancer Survival Center Thompson Oncology Group is part of the regions largest cancerfighting network with more imaging centers more boardcertified physicians and surgeons and more cancer and radiation centers closer to where you call home. All Thompson Oncology Group practices are committed to excellence and ongoing quality improvement.
Thompson Oncology Group (TOG) is a leader in medical oncology services and provides patients access to all proven drugbased treatments and the latest clinical trial medicines. Our team of boardcertified fellowshiptrained medical oncologists and certified advanced practice providers deliver onsite care and treatment including chemotherapy immunotherapy targeted therapy and hormone therapy at affiliated infusion centers throughout our region.
Department Description:
Thompson Proton Center offers patients one of the worlds most advanced forms of radiation therapy for cancer treatment. As the ONLY proton therapy center in our region were proud to offer the latest technology and treatment methods to patients across East Tennessee and beyond. One of just 40 proton therapy facilities in the U.S. Thompson Proton Center is centrally located off Dowell Springs Blvd. in West Knoxville.
Position Summary:
The Oncology/Hematology Patient Schedule Coordinator (PSC) manages the receipt of referrals to Thompson Oncology Groups physicians: Hematologist/Medical Oncologists and Gynecologic Oncologists at seven locations via multiple channels. The PSC locates assembles and assesses the patients medical records to screen for appropriateness and urgency in conjunction with the medical staff then completes the assigned intake processes while working with patients our office staff teams our partner providers and others as necessary to coordinate and schedule the patients first appointment within defined timelines. The Patient Schedule Coordinator obtains reliable patient contact information coordinates the insurance verification and prepares the patient for the first visit then processes both outgoing and incoming new patient paperwork.
Responsibilities
- Receives and consistently documents new patient referrals from multiple channels according to department processes.
- Triage referrals in conjunction with the medical staff according to workflow algorithms and initiates processes to obtain medical records and all pertinent information to ensure optimal care coordination (medical records test results etc..
- Collects organizes and verify patients demographic and insurance benefits data to document accurately including record setup in the registration systems (eCare STAR Mosaiq).
- Effectively and appropriately communicates with referring providers clinical staff multidisciplinary colleagues patients and other parties.
- Reviews clinic schedules to fill all available appointment slots accurately and in accordance with established clinicspecific guidelines.
- Prepares and provides patient instructions and appointment details orally and in writing as defined by department guidelines.
- Explains and provides new patients with new patient packets per their preferred delivery method in keeping with department guidelines (MedChat eMail direct download from website or mail).
- Demonstrates effective and professional communication skills and call handling including diffusing upset/distressed customers.
- Demonstrates knowledge of medical terminology.
- Follows policies procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge skill and ability needed to perform the essential tasks of the job typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelors degree in a directlyrelated field from an accredited college or university.
Minimum Experience:
Experience in a medical setting or high volume customer call center.
Licensure Requirement:
None
Employment Type
Full-Time
