Principales Fonctions et Responsabilites:

• tre le point de contact unique pour le programme avec les mdecins
• Aider les mdecins remplir les formulaires dautorisations spciales (AS) les formulaires dinscription les renouvellements dordonnance et autres documents
• Fournir des mises jour continues aux mdecins sur ltat des patients
• Fournir des lignes directrices de traitement pour grer les attentes des mdecins concernant le remboursement
• Travailler en collaboration avec les spcialistes en soins personnels les gestionnaires de casen bientre et les reprsentants des ventes
• Fournir des explications de services de programmes aux mdecins et/ou personnel de bureau
• Promouvoir le programme avec les outils de marketing fournis
• Personnaliser les lments actuels de programme pour rpondre aux besoins des mdecins affects: ajuster en fonction des besoins en cliniques et de MD distance.
• Travailler sur le terrain et effectuer des services dappels rguliers avec MD et/ou le personnel de bureau
• Consulter les dossiers des patients afin de complter efficacement les documents ncessaires pour obtenir une couverture
• Suivi auprs de MD pour sassurer que les mises jour de ltat des patients sont partages
• Charg de fournir des rapports mensuels personnaliss aux mdecins
• Cartographie prcise et en temps opportun des patients dans CRM
• Participer des runions des mdecins avec des reprsentants de vente
• Assister aux formations mdicales continues (FMC) et faire des rapports de nouvelles activits;
• Identifier les domaines de risque et favoriser lamlioration proactive et continue de la qualit.
• Fournit proactivement de laide pour rsoudre les problmes des clients en ce qui concerne les mdecins affects;
• Fait des prsentations en service aux mdecins
• Autres tches assignes

Primary Duties and Responsibilities:

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms enrolment forms prescription renewals and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians: adjust based on inclinic and remote MD needs.
• Identify areas for risk and foster proactive continued quality improvement.
• Work collaboratively with other team members in various roles to coordinate the patient journey.
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Regular travel to various physician offices
• Adverse Event reporting
• Adhoc duties as assigned

Experience et Niveau dEducation Requis:

• Un diplme de baccalaurat ou un diplme dinfirmire autorise (IA)
• Diplme connexe peuttre considr (pharmacien(ne)s diplmes en sciences) ou 24 ans comme gestionnaire de cas ambulant associ(e) ou comptences quivalentes transfrables
• Un minimum de deux 2 trois 3 ans requis dans le domaine du remboursement par tierce partie au niveau public ou priv ou de lexprience en vente pharmaceutique soins grs ou en soutien clinique ou exprience connexe
• Exprience comme gestionnaire de cas constitue un atout
• CCI de base un atout

Competences Connaissances et Aptitudes Requises:

• Aptitudes pour le service la clientle de qualit suprieure
• Aptitudes dmontres pour le travail dquipe
• Capacit grer plusieurs tches et priorits la fois
• Comprhension de la terminologie mdicale capacit lire et interprter les dossiers des patients
• Solides comptences analytiques incluant linterprtation de la rglementation et de la lgislation.
• Capacit prendre des dcisions en faisant preuve de jugement
• Capacit travailler de faon autonome
• Sens de lorganisation rsolution crative de problmes et orient vers les rsultats.
• Solides comptences en gestion du temps et gestion de projets et un sens de lurgence
• Capacit analyser le volume actuel dinscriptions par MD
• Capacit analyser le potentiel dinscriptions en fonction du volume de prescriptions dautres biologiques
• Capacit interagir avec un mdecin et son personnel en tant que contrepartie mdicale de confiance et bien informe
• Possder un permis de conduire valide et possder une voiture
• Capacit assister des vnements dducation mdicale continue (EMC) avec professionnels de la sant qui peuvent se produire en dehors des heures normales de bureau
• Peut communiquer avec plusieurs reprsentants des ventes et les gestionnaires de district de lquipe commerciale
• Comptences en communication verbale et crite suprieurescomptences interpersonnelles et souci du dtail
• Aptitude communiquer efficacement verbalement et par crit et en franais et en anglais dans les provinces bilingues
• Relations solides avec les clients dans un territoire donn un atout
• Des connaissances du remboursement public priv et fdral un atout

Experience and Educational Requirements:

• Registered nurse (RN)
• Related degree may be considered (pharmacists science degrees) or equivalent transferable skills
• Experience in public or private third party reimbursement arena or pharmaceutical sales experience managed care or clinical support or related experience an asset
• Bilingualism is an asset (requirement for province of Quebec)
• Previous Case Manager experience an asset
• Basic CCPE an asset

Minimum Skills Knowledge and Ability Requirements:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with a physician and his/her staff as a trusted and wellinformed medical counterpart
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
• Detail and result oriented
• Ability to adapt to change and ambiguity
• Strong computer skills and knowledge of Microsoft Office
• Ability to attend Continuous Healthcare Education (CHE) events with HCPs which may occur outside regular business hours
• Hold and maintain a valid nonexpired unrestricted drivers license and possess a car
• Adhere to Performance Standards and Procedures required by the program
• Must have a private dedicated home office space that accommodates equipment supplied by Innomar Strategies

The successful candidate may have daily contacts with unilingual Englishspeaking customers patients or peers from crossfunctional teams.

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients des patients ou des pairs unilingues anglophones dquipes interfonctionnelles

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

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